Hiram A. Boyer
Houston
Summary
Accomplished leader with extensive background in operational oversight, with the ability to coordinate daily operations and special projects to meet current demands and address changing business conditions. Handle finances, personnel, and facilities maintenance with practiced oversight and strong attention to detail. Outstanding organizational, multitasking and problem-solving abilities. Considered hardworking and ethical. Dependable and seeking opportunity to expand skills and contribute to your companies success.
Skilled Contractor with wide-ranging experience in residential and commercial construction projects. Strengths include project management, client relationship building, and problem-solving skills.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Contractor
DMTM
Jacksonville
04.2025 - Current
- Managed project timelines and deliverables for various client engagements.
- Collaborated with cross-functional teams to ensure project alignment and success.
- Developed detailed project documentation and reports for stakeholder review.
- Implemented process improvements to enhance operational efficiency and workflow.
- Mentored junior team members on best practices and project methodologies.
- Kept clients informed about progress status updates throughout the entire process.
- Utilized project management software to track tasks and monitor progress effectively.
- Visited job sites and reviewed renovation plans to ascertain projects.
- Established work, budgets, and construction timelines to manage and plan projects.
- Developed innovative solutions to challenging construction problems.
- Developed detailed plans for projects based on customer needs and expectations.
- Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
Correctional Officer
MDOC
Jackson
01.2023 - 12.2024
- Searched vehicles entering and leaving premises to inspect for contraband and detect trafficking.
- Safeguarded facility access, monitoring entrances and screening visitors.
- Supervised offender work details carrying out institutional grounds maintenance.
- Used and maintained keys, two-way radios and equipment, reporting faults or issues promptly.
- Patrolled assigned areas to assess facility security and verify offender counts.
- Trained new officers on policies, procedures, and effective communication techniques.
- Detected potential threats and quickly defused conflicts.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Maintenance and Inspection Specialist technician
CRC
Bronx
01.2019 - 12.2022
- Maintained customer satisfaction with professional management of complex escalated customer concerns.
- Operate various vehicles such as Boom trucks, pickup trucks and utility trucks.
- Spearhead the installation and service of Pylon Signs.
- Maintain inventory of materials and tools needed to complete servicing.
- Perform routine inspections and preventive maintenance of all equipments.
- Assisted in inventory management by tracking tools and parts usage.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted preventive maintenance procedures according to established schedules.
- Installed new components or replaced defective parts to restore functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Sales/Operations Manager, Customer Experience
Execlusive Wireless
Columbus
01.2016 - 12.2018
- Maintained customer satisfaction with professional management of complex escalated customer concerns.
- Boosted annual revenue by 60% through development and implementation of winning sales strategies.
- Developed plans for acquiring new customers and clients through a variety of techniques, including business marketing visits, cold calling and direct sales.
- Maximized ROI with promotions by correctly targeting plans, consistently locking in new customers.
- Negotiated and executed fair and profitable contracts.
- Collaborated with marketing team to maximize pricing, sponsorships and promotions.
- Oversaw daily operations and coordinated team activities for efficiency.
- Developed training programs to enhance staff skills and performance.
- Analyzed operational data to identify trends and recommend solutions.
- Conducted regular meetings to communicate updates and expectations clearly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Technician
Eagles Trace
Columbus
01.2013 - 12.2016
- Operated and maintained equipment for efficient service delivery.
- Troubleshot issues with systems to ensure smooth operations.
- Collaborated with teams to enhance workflow processes and communication.
- Conducted routine maintenance on automation equipment and control systems.
- Tested, inspected and adjusted products in order to meet blueprint specifications.
- Set up, adjusted, or operated basic or specialized machine tools to support precision machining operations.
- Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
Education
Hardaway High School
Columbus, GASkills
- Issue troubleshooting
- Task prioritization
- Word processing
- Attention to detail
- CCTV Monitoring
- Weapons Training
- Client communication
- Conflict resolution
- Customer service
- Equipment maintenance
- Inventory control
- Problem solving
- Analytical thinking
- Leadership skills
- Safety compliance
- Construction estimating
- Construction quality standards
- Project oversight
- HVAC systems
- Scheduling and planning
- Decision-making
- Troubleshooting and diagnosis
- Concrete work
- Site supervision
- Building codes and regulations
- Electrical
- Adaptability and flexibility
- Construction management
- Commercial construction experience
- Verbal and written communication
- Task delegation
- Blueprints
- Power and hand tool operation
- Operations oversight
- Risk assessment
- Proactive leadership
- Multitasking and organization
Timeline
Contractor
DMTM
04.2025 - Current
Correctional Officer
MDOC
01.2023 - 12.2024
Maintenance and Inspection Specialist technician
CRC
01.2019 - 12.2022
Sales/Operations Manager, Customer Experience
Execlusive Wireless
01.2016 - 12.2018
Technician
Eagles Trace
01.2013 - 12.2016
Hardaway High School