Hiram De Obaldia Vega
Hollywood,FL
Summary
Always open to learn!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Marriot Hotel
08.2022 - 11.2023
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Spa Attendant
St. Regis Bal Harbour
01.2022 - 06.2022
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Assisted customers with finding items and storing belongings.
- Promptly responded to all requests for assistance.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
Pool Attendant
Carillon Wellness Hotel
11.2021 - 01.2022
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Shared tips with patrons on swimming techniques and strength training.
Server / Bartender
Gioia Eat Italian Restaurant
02.2021 - 10.2021
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Bachelor Of Administrative Studies - Social Communication
IDES
Panama 02.2002
Skills
- Verifying Reservations
- Front Desk Management
- Guest Services
- Hospitality Service
- Credit and Cash Payments
- Cash Handling
- Transportation Information
- Listening Skills
- Customer Service
- Checking Guests In and Out
- POS Systems
- Professional Relationships
- Serve Guests
- Hotel Reservations
- Coordinate Housekeeping
- Registration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Certification
First Aid Knowledge Training by Panama Red Cross International
Affiliations
Panama Red Cross
Timeline
Front Desk Agent
Marriot Hotel
08.2022 - 11.2023
Spa Attendant
St. Regis Bal Harbour
01.2022 - 06.2022
Pool Attendant
Carillon Wellness Hotel
11.2021 - 01.2022
Server / Bartender
Gioia Eat Italian Restaurant
02.2021 - 10.2021
Bachelor Of Administrative Studies - Social Communication
IDES
First Aid Knowledge Training by Panama Red Cross International
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