Hiram Silva
Lake Stevens,WA
Summary
Seeking a position as a localization professional. Offer strong IT skills as well as bilingual qualifications and Microsoft experience.
Overview
19
19
years of professional experience
Work History
Digital Operations Manager - Localization
T-Mobile
07.2016 - Current
- Team lead – Leading team of four people in charge of all web site translations for T-Mobile and Metro by T-Mobile sites.
- Duties include translation and localization of T-Mobile site as well as customer account tools, as well as translations for non-web materials such as SMS messages and emails.
- Major accomplishments include digital launch of iPhone models from iPhone X to iPhone 15.
Media Manager
Lionbridge
01.2013 - 07.2016
- Media manager for Microsoft Corporation in Marketing Operations and Infrastructure Team.
- Major accomplishments include migration of Hotmail to Outlook.com, deployment of OneDrive promotions, as well as major advertisements for Windows 8.
Lead Web Publisher
Lionbridge
01.2012 - 01.2013
- Worked as vendor for Microsoft Corporation in Windows Online Team.
- Major accomplishments include release of Windows 8 web materials and advertisements.
International Project Engineer/Manager
Microsoft
07.2011 - 12.2011
- Worked as contractor at Microsoft in Health Solutions Group.
- Major accomplishments include release of localized versions of HealthVault and Amalga medical software, as well as different process creation and documentation.
Bilingual Customer Support Representative
Nintendo of America
09.2010 - 05.2011
- Worked as a contractor in the technical support department.
- Duties include system troubleshooting and customer assistance both in English and Spanish for all Nintendo gaming platforms.
- Customer satisfaction is strongly emphasized.
International Product Engineer
Microsoft
10.2008 - 10.2009
- Worked as a contractor at Microsoft in the Office Communications Group.
- Major accomplishments include the release of Office Communications Server 2007 R2 and all its Technet documentation and testing, as well as updates to the system and translation of files.
- Software development and localization life cycles were strongly emphasized.
Instructor
Vernin Learning Center
07.2007 - 10.2008
- Worked as a contractor for the computer repair and programming department.
- Major accomplishment included preparation and placement of the first graduating class in the IT field, as well as program modifications.
Localization Engineer
Translations.com
07.2006 - 05.2007
- Worked as a software localization engineer.
- Major accomplishments include the localization of the HP Lightscribe Simple Labeler Software, as well as the localization for several measuring devices for the FLUKE company.
Localization Engineer
HP
- Worked as a software developer for Oklahoma Medicaid System account.
- Major accomplishments included working on full-scale Medicaid subsystem implementation and support.
Information Associate/Systems Engineer
Electronic Data Systems, EDS
03.2005 - 06.2006
- Worked as software developer for Oklahoma Medicaid System account.
- Major accomplishments included working on full-scale Medicaid subsystem implementation and support.
Education
Master of Business Administration - General Management
The University of Texas
El Paso, TX12.2005
Bachelor of Science - Computer Science
Texas A&M University – Corpus Christi (TAMUCC)
Corpus Christi, TX12.2002
Skills
- Proficient in Jira management tool
- Proficient in Windows, Unix, Linux and OS X operating systems
- Proficient in Microsoft internal localization tools
- Proficient in Trados translation suite
- Proficient in Microsoft internal localization tools
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Digital Operations Manager - Localization
T-Mobile
07.2016 - Current
Media Manager
Lionbridge
01.2013 - 07.2016
Lead Web Publisher
Lionbridge
01.2012 - 01.2013
International Project Engineer/Manager
Microsoft
07.2011 - 12.2011
Bilingual Customer Support Representative
Nintendo of America
09.2010 - 05.2011
International Product Engineer
Microsoft
10.2008 - 10.2009
Instructor
Vernin Learning Center
07.2007 - 10.2008
Localization Engineer
Translations.com
07.2006 - 05.2007
Information Associate/Systems Engineer
Electronic Data Systems, EDS
03.2005 - 06.2006
Localization Engineer
HP
Master of Business Administration - General Management
The University of Texas
Bachelor of Science - Computer Science
Texas A&M University – Corpus Christi (TAMUCC)
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