Vanessa Palacios
Oakland,CA
Summary
Highly ambitious Creative Operations Manager with background in web design, project management, and marketing. Expertise in managing expectations, communicating with cross functional partners, and establishing best practices.
Overview
5
5
years of professional experience
Work History
Digital Creative Operations Manager
Pottery Barn
07.2022 - 07.2023
- Developed process improvements to current digital creative workflows that created efficiency across marketing, editorial and design
- Created seasonal timelines for each quarter and assigned to marketing, editorial, and design.
- Managed all digital creative timelines and regularly reviewed schedules and workloads to fit teams capacity.
- Project managed all seasonal site assets and managed upcoming seasons concurrently.
- Partnered with cross-functional teams like Brand Marketing, Catalog, Site Management, and Production on timelines and each team's individual milestones.
Project Manager, Web Services
University Of California, San Francisco
06.2019 - 07.2022
- Managed multiple web projects in small agency setting
- Organized web tasks in JIRA project management system and assigned to proper resource
- Communicated with customers regularly about status and project updates
- Managed expectations of customers through means of budget or project deadlines
- Created audience-centric content strategy and site navigation documents for projects
- Supported customers with training and documentation upon completion of project
Web Services Intern
University Of California, San Francisco
11.2018 - 06.2019
- Tabled events at five UCSF Campus for IT Security awareness
- Created over 20 Drupal websites
- Assisted in production work of UCSF.edu website in 2019
- Assisted in creation and execution of content workflow for relaunch of IT website
- Documented project changes in team manuals for future reference and use.
- Maintained status reports for client projects.
Business Analyst
University Of California, San Francisco
07.2018 - 11.2018
- Responsible for maintaining calendars for Associate Chief Operating Officer and Customer Service Director
- Assisted staff in ordering of office supplies, cell phones, laptops, monitors, etc.
- Opened tickets for new staff members' initial desk setups
- Facilitated multi-floor moves of desks, glass boards, and cabinets
- Created reimbursement tickets for managers
Education
Bachelor of Science - Marketing
California State University - Dominguez Hills
Carson, CA05.2018
Skills
- Proficient in Mondaycom
- Proficient in JIRA
- Proficient in Smartsheet
- Interpersonal Communication
- Organized
- Highly Motivated
Timeline
Digital Creative Operations Manager
Pottery Barn
07.2022 - 07.2023
Project Manager, Web Services
University Of California, San Francisco
06.2019 - 07.2022
Web Services Intern
University Of California, San Francisco
11.2018 - 06.2019
Business Analyst
University Of California, San Francisco
07.2018 - 11.2018
Bachelor of Science - Marketing
California State University - Dominguez Hills
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