Hiramie Tulsie
Schenectady,NY
Summary
Results-driven professional with extensive experience in customer service across security and medical industries. Strong analytical and strategic planning skills, with a focus on program implementation. Experienced Medical Appointment Scheduler, adept at coordinating patient visits and optimizing clinic workflows. Recognized for enhancing efficiency and maintaining high standards of professionalism. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Health Worker
Upward Health
Hauppauge, NY
03.2024 - 05.2025
- Conduct direct outreach to patients via phone, in-person, mailings, and other strategies including cold calling and unscheduled door knocks.
- Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process through continuous and on-going phone and in-person interactions.
- Meets patients in their home or in the community to conduct a needs assessment, including helping patients to set health goals.
- Facilitate in-home provider appointments and coordinate care between patients and care team as needed. Ensuring that all your assigned patients have an initial provider visit and follow up visits scheduled.
- Support your patients in meeting their healthcare goals as it relates to Quality measures.
- Obtain and record vital signs and other health information in electronic medical record (EMR).
- Assess physical conditions of patients to aid in diagnosis, treatment; and/or need for additional referrals in support of health and social needs.
- Cultivate and support the primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan regarding transitions-in-care and referral.
- Makes follow-up calls and home visits to patients per Upward Health policy.
- Documents each patient encounter with accuracy and precision.
Patient Service Representative
Northwell Health
New Hyde Park, NY
02.2023 - 03.2024
- Performs a complete verification check on all health insurance coverage.
- Obtains all financial demographic information from the discharge planner for the organization, as well as outside referrals.
- Always demonstrates and promotes service excellence.
- Verifies all required insurance information, including primary payor data.
- Notifies Nurses of any change in insurance information, as needed.
- Provides information on all insurance coverage and any patient financial responsibility to discharge Planner.
- Completes all required elements of the insurance verification form.
- Enters verified insurance information into computer.
- Acts as a liaison between verifications and reimbursement.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Secretary
Flex-Staff, Inc.
Whitestone, NY
06.2022 - 02.2023
- Performs diversified secretarial duties supporting management and/or a physician.
- Schedule face-to-face appointments for patients prior to discharge.
- Thrive in a fast-paced environment, ensuring timely and accurate appointment coordination.
- Utilize multiple applications to streamline and enhance the scheduling process.
- Communicate effectively with patients, family members of patients, clinical staff, and leadership to facilitate seamless coordination.
- Work on-site, contributing to a collaborative and patient-centric environment.
- Demonstrate strong analytical thinking to assess complex situations and make informed decisions.
- Performs diversified secretarial duties including, but not limited to:
- Typing various forms of correspondence.
- Scheduling appointments, meetings, etc.
- Transmitting various documents using computer, mail, and/or fax.
- Recordkeeping.
- Maintaining files and filing systems.
- Taking meeting minutes.
- Receptionist duties.
- Maintaining office inventory and ordering supplies.
- Performs related duties, as required.
Dispatcher
CREC Transportation
Hartford, Connecticut
10.2021 - 05.2022
- Serve as a customer service representative to parents and school districts with transportation needs.
- Process transportation change requests.
- Process transportation complaints from parents and school.
- Work as a liaison between parents, schools and transportation providers.
- Resolve issues to ensure safe and timely transportation.
- Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, database etc.
- Assist with Choice, (K-3) students when their parents fail to meet them at the bus stop.
- Assist the director and manager of transportation as needed.
- Adherence to all school, district, state, and Board of education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2025
Manufacturing in Mechatronics, Robotics & Automation -
Goodwin College
East Hartford, CT12.2022
Skills
- Epic and electronic medical records
- Medical scheduling and appointment coordination
- Surveillance and hospital experience
- Customer service and home visiting
- CPR and first aid certification
- Documentation review and case management
- Insurance verification and community outreach
Certification
• First Aid Certification
• CPR Certification
• CPR Certification
Timeline
Community Health Worker
Upward Health
03.2024 - 05.2025
Patient Service Representative
Northwell Health
02.2023 - 03.2024
Secretary
Flex-Staff, Inc.
06.2022 - 02.2023
Dispatcher
CREC Transportation
10.2021 - 05.2022
High School Diploma -
Penn Foster Career School
Manufacturing in Mechatronics, Robotics & Automation -
Goodwin College