Hirangel Velez

Jersey City,NJ

Summary

Entrepreneurial and results-driven professional with 15+ years of experience in client relationship management, sales, and small business ownership. Owner of a thriving barbershop, skilled in team leadership, staff training, operations management, and customer retention. Adept at building high-performing teams, driving revenue growth, and implementing strategic processes to ensure business success. Known for exceptional communication, problem-solving, and relationship-building skills, with a proven track record of delivering superior client experiences and operational excellence.

Overview

years of professional experience

Work History

Owner / Barbershop Manager

Opulent Hair Loft

Hoboken, NJ

07.2017 - Current

Own and operate a successful barbershop with a team of 5 barbers, generating consistent year-over-year revenue growth of 15%.
Hire, train, and mentor barbers, increasing team productivity and client satisfaction scores by over 20%.
Implement operational systems for scheduling, payroll, inventory, and finances, reducing overhead costs by 10%.
Build and maintain a loyal client base of over 1,200 regular clients through personalized service and relationship-driven sales.
Introduce new services and promotions, boosting upsells and add-on services by 25%.
Oversee marketing initiatives, including social media and local partnerships, driving online engagement growth of 80%.

Sales Manager

ANRO Discovery International

Jersey City, NJ

01.2015 - 09.2016

Led a sales team of 40 associates in B2B, D2D, and event-based sales, achieving $2M+ in annual revenue.
Recruited, trained, and coached 27 new sales representatives, increasing team performance and closing rates by 30%.
Supported sales team in proposals and contract negotiations, contributing to 10% higher deal closure rates.
Built and maintained strong client relationships, driving repeat business and long-term partnerships.
Developed a comprehensive onboarding and training program, reducing new hire ramp-up time by 25%.

Barber & Client Relations Specialist

Various Locations

Jersey City, NJ

01.2004 - Current

Built and maintained a loyal client base of 500+ recurring clients, resulting in sustained revenue and referrals.
Managed scheduling, client retention, and upselling of services/products.
Developed strong communication and interpersonal skills in a high-volume, customer-focused environment.
Highlighting client experience

Education

Bachelor of Arts - Business Management

Ramapo College of New Jersey

Mahwah, NJ

01.2008

Skills

Small Business Ownership & Operations
Team Leadership, Mentorship & Staff Training
Client Relationship Development & Retention
Remote Sales & Account Management

B2B & D2D Sales Expertise
Customer Service Excellence & Conflict Resolution
Strategic Planning & Workflow Optimization
Financial Management & Inventory Oversight

Key Qualities

Entrepreneurial Leadership: Successfully own and operate a thriving barbershop, leading a team of 5 barbers while driving business growth.
Client Relationship Mastery: Build lasting client loyalty through exceptional service, personalized solutions, and relationship-driven sales.
Team Development & Mentorship: Hire, train, and motivate high-performing teams, fostering professional growth and peak productivity.
Strategic Operations Management: Expertly manage scheduling, payroll, inventory, and financials to ensure efficient and profitable operations.
Sales & Revenue Growth: Proven ability in B2B and D2D sales, upselling, and closing deals to consistently exceed targets.
Problem-Solving & Adaptability: Quick-thinking, solution-oriented, and able to thrive in dynamic, fast-paced environments.
Professionalism & Work Ethic: Dependable, punctual, and highly organized, with a positive attitude that inspires teams and clients alike.
Communication & Negotiation: Skilled in persuasive communication, negotiation, and conflict resolution to maximize satisfaction and retention.

Timeline