Ava Roberts
Canton,GA
Summary
Friendly and compassionate worker with a drive to do the very best at any job or task. 6+ years of experience in the customer service industry, working with others to provide personal and memorable experiences.
Overview
11
11
years of professional experience
Work History
Kennel Technician
Little River Animal Hospital
Milton, GA
08.2024 - 12.2025
- Provided daily care for animals, ensuring health and comfort in kennel environment.
- Administered medications as directed by veterinarians, maintaining accurate records of treatments.
- Monitored animal behavior and health, reporting concerns to veterinary staff promptly.
- Maintained cleanliness and sanitation of kennels, adhering to safety protocols and procedures.
- Assisted in animal handling during examinations and treatments, ensuring safe interactions.
- Trained new staff on proper animal care techniques and kennel management practices.
- Implemented enrichment activities for animals to promote mental stimulation and well-being.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission.
Server and Hostess
Hickory Flat Kitchen
Canton, GA
07.2022 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed order accuracy and addressed customer inquiries effectively.
- Trained new servers on menu items, service techniques, and restaurant policies.
- Monitored table turnover rates to optimize seating efficiency during peak hours.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server and Cashier
Frosty Frog Creamery & Cafe
Canton, GA
06.2021 - 01.2022
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Assisted in menu recommendations, enhancing customer cafe experiences and boosting satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Communicated effectively with team members to coordinate service flow and resolve issues.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Catering Assistant
Kimberly's Catering
Kurrajong, NSW, Australia
01.2015 - 05.2019
- Assisted in food preparation and presentation for various catering events.
- Coordinated logistics for timely delivery and setup of catering services.
- Maintained cleanliness and organization of kitchen and serving areas.
- Supported menu planning by researching seasonal ingredients and trends.
- Enhanced customer satisfaction through attentive service and responsiveness to requests.
- Collaborated with chefs to ensure accurate meal execution based on client specifications.
- Created visually appealing food displays that attracted positive attention from event attendees.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Optimized food presentation to make dishes more appealing, positively impacting guest feedback.
Education
General Studies
University of North Georgia
Gainesville, GAGraphic Design
Chattahoochee Technical College
Marietta, GASkills
- Attention to detail
- Teamwork and collaboration
- Multitasking
- Customer service
- Sanitation protocols
- Patience and resilience
- Care monitoring
- Record keeping
- Veterinary assistance
- Strong work ethic
- Cash handling
- Professional appearance
- Service prioritization
- Point of sale operation
- Inventory management
- Front-of-house display creation
- Calm demeanor
- Reliable and responsible
- Warm and friendly
- Animal handling expertise
Timeline
Kennel Technician
Little River Animal Hospital
08.2024 - 12.2025
Server and Hostess
Hickory Flat Kitchen
07.2022 - 08.2024
Server and Cashier
Frosty Frog Creamery & Cafe
06.2021 - 01.2022
Catering Assistant
Kimberly's Catering
01.2015 - 05.2019
General Studies
University of North Georgia
Graphic Design
Chattahoochee Technical College