HIREN PATEL
Wooster
Summary
To work for a professionally managed company with good organizational objective & friendly environment, in a capacity that offers responsibility, challenge, job satisfaction and scope for organizational and personal, development and growth.
An efficient, organized and approachable person who is always willing to help others out. Possessing fast and effective accounting skills. Seeking a challenging role, where my existing skills and qualifications will add value from the outset, whilst I continue to further develop my skills and knowledge in the field.
Overview
2026
2026
years of professional experience
Work History
General Manager
Wingstop Restaurant
10.2023 - Current
- Mentored junior staff, fostering skills development and promoting a positive team culture.
- Established performance metrics to assess operational effectiveness and support continuous improvement initiatives.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Sales Executive
Vitafoam Limited
02.2018 - 12.2022
- Developed strong relationships with clients to enhance customer loyalty and retention.
- Conducted product demonstrations to educate customers on features and benefits.
- Executed sales strategies to meet monthly targets and drive revenue growth.
- Analyzed market trends to identify new business opportunities and competitive positioning.
- Collaborated with marketing team to align promotional efforts with sales objectives.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Trained new sales staff on product knowledge and effective selling techniques.
- Monitored inventory levels to ensure optimal stock availability for customer demands.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
General Manager
FLAVOUR LIMITED
02.2017 - 01.2018
- Updating Stocks, Improving Sales, Improving production, Deal with all MRA issues, Updating outstanding collection and making sure payment is done on time.
- Number of years: 1 year
- Oversaw daily operations to ensure efficiency and adherence to company policies.
- Developed and implemented strategic plans to enhance business growth and profitability.
- Led cross-functional teams to optimize workflow and improve service delivery standards.
- Analyzed market trends and customer feedback to inform product development strategies.
Operations Manager, Warehouse Manager
MULLI BROTHERS LIMITED
2015 - 01.2017
- Making and Keeping daily records for all Estates and Subsidiaries, Keeping up to date stocks and receiving and dispatching goods, Tracking and relocating all vehicles in all branches.
- Streamlined operational processes to enhance efficiency and reduce delays.
- Led cross-functional teams to implement new inventory management systems.
- Developed training programs to improve staff performance and knowledge retention.
- Analyzed workflow data to identify areas for process improvement and cost reduction.
- Coordinated logistics efforts to ensure timely delivery of products to clients.
- Established safety protocols that improved workplace safety compliance rates.
Manager
D & D TRADERS
2014 - 2015
- Buying & Selling Produce
- Oversaw daily operations to ensure efficiency and adherence to company standards.
- Trained and mentored team members on operational best practices and compliance guidelines.
- Led cross-functional teams to achieve strategic objectives in line with business goals.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
General Manager
PISU TRADING
2009 - 2014
- Buying Produce, Keeping Stocks up to date, Banking, Making daily and weekly reports. Reviewing reports from Mozambique.
- Number of years worked: 5 Years
- Streamlined inventory management processes, reducing overhead costs and improving stock accuracy.
- Cultivated relationships with key stakeholders to drive collaboration and support business objectives.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Education
IB -
Navarachana International School
01.2008
IGCSE - undefined
Central High School
01.2006
Skills
- MS Office 2003, 2007 & 2010
- Operational management
- Employee training
- Inventory management
- Strategic planning
- Team leadership
- Customer relationship management
- Business development
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Languages
Hindi
Full Professional
English
Full Professional
Gujarati
Native or Bilingual
Chichewa
Full Professional
Timeline
General Manager
Wingstop Restaurant
10.2023 - Current
Sales Executive
Vitafoam Limited
02.2018 - 12.2022
General Manager
FLAVOUR LIMITED
02.2017 - 01.2018
IGCSE - undefined
Central High School
Operations Manager, Warehouse Manager
MULLI BROTHERS LIMITED
2015 - 01.2017
Manager
D & D TRADERS
2014 - 2015
General Manager
PISU TRADING
2009 - 2014
IB -
Navarachana International School