Hiriti Araia

• Scheduled an average of 15 appointments per week for families, including coordinating multiple family members' schedules and preferences
• Supervised 2 children for an average of 6 hours per day, 5 days a week, facilitating physical activities, learning sessions, and social interactions
• Managed household logistics for a family of 4, including organizing schedules, planning, and coordinating travel arrangements for domestic and international trips, averaging 2 trips per year
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Supervised and coordinated activities for children, including arts and crafts, outdoor play, and educational games, for an average of 4 hours per day, 5 days a week

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• Increased sales revenue by 20% over a 3-month period through building strong rapport with customers and recommending appropriate products tailored to their needs
• Processed an average of 50 POS transactions per day, ensuring accurate handling of coin, currency, payment cards, and receipts, resulting in high customer satisfaction.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Consistently provided personalized shopping experiences for over 100 repeat customers, resulting in a 15% increase in customer satisfaction and a 10% increase in repeat sales
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.

• Managed an average of 20 reservations daily, balancing phone and walk-in bookings to ensure optimal scheduling and kitchen output, resulting in a 95% accuracy rate and no instances of overbooking
• Promoted business loyalty by fostering positive customer relationships.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collaborated with service and kitchen staff to address guest needs and resolve issues, resulting in a 15% decrease in guest complaints and a 10% increase in overall guest satisfaction scores.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

• Consistently prepared an average of 50 high-quality food and beverage items daily, meticulously following recipe guidelines and presentation standards.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Processed an average of 50 customer orders per shift, ensuring strict compliance with pricing, packaging, and weighing procedures
• Processed an average of 60 cash register transactions daily, maintaining a 99% accuracy rate in both transaction processing and end-of-day report balancing
• Performed cash, card and check transactions to complete customer purchases.