Shannon Courtney
Oxford,MA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nanny/House Manager
The Snook Family/The Cottriel Family/The Parker-Grekowicz Family
02.2018 - Current
- Managed daily schedules, ensuring timely meals, naps, and recreational activities for optimal child development.
- Patiently cared for and aided in the safety and development of children while respecting household rules.
- Trusted to responsibly use experience and common sense to solve any unexpected problems that may arise.
- Independently managed time and relevant needs of all household members.
- Researched developmental milestones, allergies, nutrition, behavioral patterns, and philosophies relevant to my position.
- Collaborated with the family to schedule and travel to and from extracurricular activities and appointments.
- Developed and implemented household organization and light housekeeping.
Administrative Sous Chef/Prep Cook
Pleasant Valley Country Club
08.2022 - 12.2024
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Implemented inventory management procedures to reduce waste and optimize costs.
- Trained new hires in cooking techniques and food safety standards.
- Collaborated with front-of-house staff to enhance guest dining experience.
- Maintained high standards of cleanliness and organization in the kitchen environment.
- Designed and executed catering services for banquet events, ensuring quality presentation.
Bartender/Server/Host/Food Expeditor
Wind Tiki
03.2016 - 02.2018
- Warmly greeted and served patrons.
- Worked calmly and efficiently in a high-stress environment while providing excellent customer service.
- Balanced responsibility of multiple restaurant roles and parties.
- Accommodated patrons' food and drink orders to the best of my ability.
- Communicated with the kitchen to ensure proper sanitation, food quality, and prompt service.
- Resolved any service issues that did arise.
- Verified identification and age of patrons ordering alcohol.
Personal Care Assistant
State of Massachusetts
03.2015 - 01.2017
- Compassionately assisted clients with varying physical and cognitive impairments in everyday tasks.
- Scheduled relevant activities and appointments for each client.
- Provided mobility support and assistance with personal hygiene as well as household chores.
- Reported relevant client information to guardians and the State of Massachusetts.
Administrative Assistant
Dr. Yung Wan Lee, DMD
06.2013 - 12.2014
- Greeted patients and aided in communication between patients and providers.
- Carried out administrative tasks such as answering phones, scheduling patients, filing, copying and faxing.
- Processed payments and communicated with insurance companies to best serve our patients.
- Respected patients' privacy and abided by HIPAA laws.
- Assisted in cleaning and sterilizing dental operatories and equipment.
Manager, Bread Department/Bread Clerk/Cashier
Market Basket
11.2009 - 08.2012
- Served as friendly and reliable resource for both customers and employees.
- Collaborated with my superior to hire and train for the department.
- Organized and implemented job roles and functions among employees.
- Assessed product sales and assisted in weekly ordering.
- Responsibly handled cash and credit card transactions.
Education
Bachelor of Science - Public Health and Social Work
University of Massachusetts at Amherst
Amherst, MA12.2018
Skills
- Strong Verbal and Written Communication Skills
- Detail Oriented while Valuing the Broader Perspective
- Proficient in Google Suite and Microsoft Office
- Extremely organized, adaptable, and resourceful
- Ability to Work Independently and Collaboratively
- Highly Personable, Intuitive, and Empathetic
- Responsible, Reliable, and Eager to learn
Certification
- Clinical Trials Administration Certificate, University of California San Diego Extension Dec 2020
LANGUAGES
English
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Sous Chef/Prep Cook
Pleasant Valley Country Club
08.2022 - 12.2024
Nanny/House Manager
The Snook Family/The Cottriel Family/The Parker-Grekowicz Family
02.2018 - Current
Bartender/Server/Host/Food Expeditor
Wind Tiki
03.2016 - 02.2018
Personal Care Assistant
State of Massachusetts
03.2015 - 01.2017
Administrative Assistant
Dr. Yung Wan Lee, DMD
06.2013 - 12.2014
Manager, Bread Department/Bread Clerk/Cashier
Market Basket
11.2009 - 08.2012
Bachelor of Science - Public Health and Social Work
University of Massachusetts at Amherst