Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hiroka Bookout

Huber Heights,Ohio

Summary

Passionate hospitality professional with over 7 years of experience delivering exceptional customer service and ensuring guest satisfaction. Native Japanese speaker, fluent in both Japanese and English, with strong communication and problem-solving skills to enhance dining experiences. Proven ability to collaborate with teams and adapt in fast-paced restaurant environments.

Overview

12
12
years of professional experience

Work History

Japanese Language Tutor

Preply
05.2020 - Current
  • Utilized culturally relevant content to deepen students'' understanding of the target language''s society and customs.
  • Enhanced students'' language skills by utilizing interactive activities and multimedia resources.
  • Expanded students'' vocabulary knowledge by introducing new words related specifically to their interests or career goals.
  • Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Enhanced client satisfaction by delivering high-quality work within deadlines.

Eyelash Extension Technician

Buena Eyelash Salon
04.2017 - 02.2020
  • Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
  • Increased salon revenue by offering a variety of eyelash extension styles and techniques.
  • Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Clothing Sales Associate

UNIQLO
04.2015 - 03.2016
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Processed both cash and card purchases and returns.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.

Restaurant Server

Italian Restaurant
05.2013 - 03.2016
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.

Education

Associate of Applied Science - Cosmetology

Kokusai Bunka Riyou Biyou Senmon Gakkou
Shibuya, Tokyo, Japan
03-2015

Skills

  • Native japanese speaker
  • Customer service
  • Food Handling
  • Communication
  • Task Prioritization
  • Cleaning

Languages

Japanese
Native or Bilingual

Timeline

Japanese Language Tutor

Preply
05.2020 - Current

Eyelash Extension Technician

Buena Eyelash Salon
04.2017 - 02.2020

Clothing Sales Associate

UNIQLO
04.2015 - 03.2016

Restaurant Server

Italian Restaurant
05.2013 - 03.2016

Associate of Applied Science - Cosmetology

Kokusai Bunka Riyou Biyou Senmon Gakkou

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Hiroka Bookout