Overview
Work History
Education
Certification
Skills and Interests
Timeline
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Hiroka Sarah Odaka

Monterey Park,CA

Overview

3
3
years of professional experience
1
1
Certification

Work History

Ohshima Japanese Cuisine

Server and Hostess
01.2022 - 12.2023
  • Greeted and seated approximately 150 guests per night, creating a warm and inviting atmosphere that fostered a positive dining experience.
  • Demonstrated strong multitasking abilities by efficiently managing reservations, coordinating seating plans, and overseeing multiple tables simultaneously while consistently maintaining high service quality.
  • Executed opening and closing duties, ensuring the dining area was impeccably prepared for seamless service transitions and optimal guest satisfaction.

San Shi Go Laguna Beach

Server
06.2021 - 06.2023
  • Provided exceptional customer service to an average of 100+ customers daily, ensuring high satisfaction levels and fostering long-term relationships, leading to a 30% increase in repeat business.
  • Demonstrate outstanding problem-solving skills for customer complaints or when mistakes are made
  • Recognized for outstanding service, consistently receiving 90% positive customer reviews on feedback platforms, which contributed to enhanced brand loyalty and trust among both new and regular customers.

OC Japan Fair

Sale Attentive
10.2022 - 10.2022
  • Promoted and sold products from five Japanese companies, successfully generating over $5,000 in sales during a three-day event, effectively building a bridge between Japanese products and the U.S. market.
  • Delivered product descriptions and demonstrations in both Japanese and English, enhancing customer understanding and engagement.
  • Cultivated strong relationships with attendees, contributing to a positive brand image and fostering interest in Japanese products.
  • Managed cash, credit, and debit card transactions with accuracy to maintain balanced registers.

Education

Bachelor of Arts - International Business

University of California San Diego
San Diego, CA
09.2024

Associate of Arts - Business Economics

Irvine Valley College
Irvine, CA
06.2022

Certification

  • Corporate Finance Foundations Professional Certificate, CFI - 10/2024

Skills and Interests

Computer: Microsoft Office Suite, Google Suite

Skills: Relationship Management & Customer Service, Patience, Empathy, Attention to Detail 

Languages: Japanese (Native), Mandarin Chinese (Beginner)

Interests: Hospitality, Travelling, Food, Real Estate, Content Creating, Photography

Timeline

OC Japan Fair

Sale Attentive
10.2022 - 10.2022

Ohshima Japanese Cuisine

Server and Hostess
01.2022 - 12.2023

San Shi Go Laguna Beach

Server
06.2021 - 06.2023

Bachelor of Arts - International Business

University of California San Diego

Associate of Arts - Business Economics

Irvine Valley College

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Hiroka Sarah Odaka