Hiroyuki Salas ("Yuki")
Vancouver,WA
Summary
Accomplished Training Coordinator and Quality Analyst at Alliance Ground International, adept in TSA training and enhancing operational efficiency. Excelled in mentoring, with a knack for optimizing training outcomes and quality metrics. Proficient in Microsoft Office and UC360, demonstrating a blend of technical expertise and leadership skills to drive organizational success.
Overview
6
6
years of professional experience
Work History
Training Coordinator
Alliance Ground International
06.2023 - Current
- Provided ongoing coaching and mentoring support for employees seeking additional TSA screening training.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Conducted daily security briefings to ensure compliance for standard operating procedures in line with company core values and in navigating TSA compliance.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
Quality Analyst
Alliance Ground International
12.2023 - 07.2024
- Reported overall station progress, station performance metrics, and results to Denver United Airlines General Manager and United Airlines Senior Central Region Manager.
- Created and revised procedures, checklists and job aids to reduce errors.
- Provided regular updates to management team on quality metrics by communicating consistency problems or production deficiencies to alleviate reoccurring discrepancies.
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
- Collaborated with management to provide training on improved processes to employees to ensure operation runs smoothly.
- Analyzed quality and performance data to support operational decision-making.
Office Supervisor
Worldwide Flight Services
09.2018 - 05.2023
- Maintained a clean, organized, and professional office environment to support maximum productivity. Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Supported a positive work culture that prioritized teamwork, professionalism, and continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
- Provided backup to front counter to step in to assist with various tasks whenever employee was absent or at lunch. Monitored front counter so that questions could be promptly addressed.
Education
High School Diploma -
Evergreen High School
Vancouver, WA06.2018
Skills
- Employee Coaching
- Feedback collection
- Relationship Building
- Policy and procedure modification
- Received Train the Trainer TSA training - Houston, TX 2019-2024
- Training and Mentoring Denver station employees - Denver, CO 2023-2024
- Knowledgeable in Microsoft Word Excel, Outlook, uc360 program, Unimatic program
Timeline
Quality Analyst
Alliance Ground International
12.2023 - 07.2024
Training Coordinator
Alliance Ground International
06.2023 - Current
Office Supervisor
Worldwide Flight Services
09.2018 - 05.2023
High School Diploma -
Evergreen High School
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