Computer skills
International Moving Service
George Harrington
Alexandria Virginia , VA
04.2024 - Current
- Recommended additional, useful services to customers to increase overall sales.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Handled telephone inquiries regarding appointments and work in process.
- Documented and scoped actions taken to resolve issues after service calls.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Answered customers' questions and addressed complaints in person and via phone.