Hitankshini Pandya
Pre-Med Neuroscience Student
Irving,TX
Summary
Compassionate Healthcare Support Worker with broad experience caring for ill, disabled or aged people in both home and institutional settings. Understands client needs and tailors support to expedite recovery or keep patients comfortable.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Hospital Volunteer
Medical City Of Plano
Plano, TX
03.2022 - Current
- Took newspapers, flowers and other personal items to patients on all floors.
- Used point-of-sale systems to ring up gift shop visitors' purchases.
- Reported patient requests, concerns and other observations to staff.
- Developed strong communication skills to convey messages to personnel by phone, email or text.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Resolved customer inquiries and complaints promptly and with professionalism.
- Transported patients and helped with discharge procedures.
- Adhered to policies and procedures to promote hospital mission and vision.
- Provided support and companionship to patients in need of assistance.
- Inspected equipment for defects and completed basic repairs.
Church Volunteer
DFW Hindu Temple
Irving, TX
06.2017 - Current
- Supervised work of other volunteers to coordinate schedules, solve problems and allocate resources.
- Prepared meals for church members and guests for funerals or special events.
- Taught Sunday school classes to impart values of faith.
- Collected offerings during services and secured cash against loss.
Internship Student
Jb Tax And Accounting
Coppell, TX
09.2020 - 06.2021
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Interacted with customers by phone, email or in-person to provide information.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Distributed office supplies and files for staff.
Hospital Volunteer
Texas Health Hospital
Fort Worth, TX
06.2019 - 08.2019
- Took newspapers, flowers and other personal items to patients on all floors.
- Used point-of-sale systems to ring up gift shop visitors' purchases.
- Reported patient requests, concerns and other observations to staff.
- Developed strong communication skills to convey messages to personnel by phone, email or text.
- Conducted inpatient comfort care rounds to promote patient satisfaction.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
Hospital Volunteer
Vyas Eye Clinic
Rajkot, Gujarat
06.2018 - 08.2018
- Took newspapers, flowers and other personal items to patients on all floors.
- Used point-of-sale systems to ring up gift shop visitors' purchases.
- Reported patient requests, concerns and other observations to staff.
- Developed strong communication skills to convey messages to personnel by phone, email or text.
- Conducted inpatient comfort care rounds to promote patient satisfaction.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Carried laboratory specimens, results and charts to appropriate departments.
- Completed paperwork and evaluation forms to document patient interactions.
- Adhered to policies and procedures to promote hospital mission and vision.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Scheduled patients for appointments and maintained master calendar.
Education
High School Diploma -
Coppell High School
Coppell, TX 08.2017 - 05.2021
Bachelor of Science -
The University of Texas At Dallas
Richardson, TX 08.2021 - Current
Skills
Administrative skills
Emotional support
Professional communication
Self-Motivated
Flexible and Adaptable
PPE Compliance
CPR certified
Pharmacy Tech certified
Certification
CPR Certification
Timeline
Hospital Volunteer
Medical City Of Plano
03.2022 - Current
Bachelor of Science -
The University of Texas At Dallas
08.2021 - Current
Pharmacy Technician
06-2021
Internship Student
Jb Tax And Accounting
09.2020 - 06.2021
CPR Certification
05-2020
Hospital Volunteer
Texas Health Hospital
06.2019 - 08.2019
Hospital Volunteer
Vyas Eye Clinic
06.2018 - 08.2018
High School Diploma -
Coppell High School
08.2017 - 05.2021
Church Volunteer
DFW Hindu Temple
06.2017 - Current