Summary
Overview
Work History
Education
Skills
Certifications Trainings
Rewards Recognitions
Visa Details
Disclaimer
Timeline
Generic
Hitesh Sehgal

Hitesh Sehgal

Flower Mound,Texas

Summary

Hitesh is a seasoned professional with over 14 years of experience in technical infrastructure, specializing in managing ITO/large opportunities and leading strategic initiatives. He excels in using transformational and managed service frameworks, proven methodologies, best practices, and patterns to drive success. Hitesh is known for his exceptional written and verbal communication skills, strong team leadership abilities, and consistent ability to meet and exceed client expectations. In his most recent role as a Consultant at HCLTech, he demonstrated expertise in infrastructure & application monitoring tools design, strategy development, implementation, and business development.

Overview

15
15
years of professional experience

Work History

Consultant - Cloud Autonomics T&T - Practice Team

HCLTech
04.2022 - 11.2023
  • Orchestrated end-to-end automation solutions for tool onboarding, encompassing planning, design, and implementation.
  • Automated day-to-day operations for SolarWinds infrastructure and application monitoring at a Switzerland-based insurance company.
  • Spearheaded Tools KPI Maturity initiative, enhancing operational efficiency across all accounts at HCLTech.
  • Conducted tools assessment for multiple customers in Europe, facilitating informed decision-making.
  • Led implementation and monitoring setup of DXUIM aka Nimsoft UIM for Belgium's largest telecom company, managing 20,000 servers and diverse range of applications.

SME - Tools (Monitoring & ITSM)

Bureau Veritas
12.2017 - 03.2022
  • Implemented and integrated Micro Focus SMAX IT Service Management (ITSM), IT Asset Management (ITAM), and Service Asset and Configuration Management (SACM) solution, including its components: ConnectIT, Universal Configuration Management Database (UCMDB), On-Premise Bridge (OPB), and Operation Orchestrator (OO).
  • Planned and executed migration of SolarWinds monitoring tool suite to AWS Cloud in a Hybrid mode, ensuring alignment with business requirements.
  • Led threat mitigation and crisis management efforts, ensuring security and stability of IT systems.
  • Deployed AWS services monitoring using CloudWatch and Infrastructure as Code (Terraform), enhancing operational efficiency.
  • Managed complex version upgrades for SolarWinds, a network, infrastructure and application monitoring tool, ensuring seamless operation and compatibility with evolving IT environments.
  • Developed and implemented a service impact model in SolarWinds for critical business applications.
  • Designed and executed advanced database-level monitoring using SolarWinds Database Performance Analyzer (DPA).
  • Optimized and refined alerts in SolarWinds for improved performance.
  • Planned and deployed customized application-level monitoring to reduce Mean Time To Repair (MTTR).
  • Established and designed framework for alert reporting for incident and problem management.
  • Conducted proof of concepts (POCs) for integrating multiple tools into Manager of Managers (MOM) system.
  • Designed and implemented SolarWinds suite of products for enhanced event management and monitoring tool consolidation.
  • Created and implemented email-to-ticket conversion system using O365/Postfix for IT Service Management (ITSM) tool CA Service Desk.

Senior Specialist - Tools Implementation & Support

HCL Technologies
03.2013 - 12.2017
  • Led design, implementation, and integration of Nimsoft (CA UIM/DXUIM) for comprehensive infrastructure and application monitoring, as well as integration with ITSM ServiceNow.
  • Optimized major alert handling using Pareto principle reducing alert noise by 75%.
  • Successfully set up monitoring for VMware infrastructure and Office 365.
  • Managed migration of monitoring tool CA UIM/DXUIM from on-premise to Azure cloud as part of data center consolidation project.

Senior Analyst - Data Center Operations

HCL Technologies
09.2011 - 03.2013
  • Customized reports and dashboards in HP tools(NNMI,Sitescope, hp openview), integrating with event management and ITSM systems.
  • Fine-tuned monitoring tools for actionable alerts enhancement.
  • Incident Management for P1, P2 alerts, triage, escalation, remediation.
  • Scheduled and managed jobs in job scheduling tool Autosys, conducting daily job failure reviews and remediation, and performing monthly and weekly audits.
  • Set up NetBackup and configured backup agents.

Senior Web Developer

Defined Web
03.2009 - 09.2011
  • Developed various websites using PHP and frameworks.
  • Build E-commerce shopping sites for customers using OsCommerce, CreLoaded, Zencart.
  • Integration with payment gateways and shipping gateways.
  • Code reviews and improvements, upgrades of wordpress/Joomla etc.

Education

B.Tech - Information Technology

Kurukshetra University
Haryana, India
07.2008

10+2 -

Shishu Niketan, C.B.S.E Board
Chandigarh, India
06.2004

10th -

DAV Model School, C.B.S.E Board
Chandigarh, India
04.2002

Skills

  • Orion suite - SolarWinds (NPM, SAM, WPM, VNQM, DPA)
  • Nimsoft aka CA UIM/DXUIM
  • Infrastructure Monitoring tools implementation
  • ITSM tools – CA service Desk, Microfocus SMAX
  • Complex Tools upgrades
  • Tools Transformation and Transitioning
  • Application Monitoring(Datadog, Dynatrace)
  • Dashboard & Reporting
  • Integrations
  • Project design, planning & implementation
  • AWS cloud services
  • Tools and Automation
  • SQL & SWQL queries
  • DevOps tools and methodologies
  • Proof of concept with OEM vendors for next-gen solutions
  • Team Management, Mentoring & Cross skilling
  • Project management
  • Tools and Automation
  • SQL & SWQL queries
  • DevOps tools and methodologies

Certifications Trainings

  • ITIL Foundation Certificate in IT Service Management
  • AWS SysOps Administration and Architecting Training
  • SMAX300 - SMAX Technical Configuration for Service or Process Owners V(ILT) Training
  • SMAX200B – SMAX Essentials for Service Desk Agents Training
  • Powershell training for beginners
  • Python basics training
  • AWS Cloud practitioner training & Certification.

Rewards Recognitions

  • Most Valuable Player Award Q3 2020 in Bureau Veritas
  • Best Project Team Award Q2 2020 in Bureau Veritas
  • Long Service Award (3 years) Q4 2020 in Bureau Veritas
  • Extra Miler Award Q2 2019 In Bureau Veritas
  • Recognized continuously for 3yrs as Distinguished Performer in HCL
  • Member of O2 League in HCL

Visa Details

US visa – L2S (with work authorization)

Disclaimer

The above statements are true to the best of my knowledge and belief.

Timeline

Consultant - Cloud Autonomics T&T - Practice Team

HCLTech
04.2022 - 11.2023

SME - Tools (Monitoring & ITSM)

Bureau Veritas
12.2017 - 03.2022

Senior Specialist - Tools Implementation & Support

HCL Technologies
03.2013 - 12.2017

Senior Analyst - Data Center Operations

HCL Technologies
09.2011 - 03.2013

Senior Web Developer

Defined Web
03.2009 - 09.2011

B.Tech - Information Technology

Kurukshetra University

10+2 -

Shishu Niketan, C.B.S.E Board

10th -

DAV Model School, C.B.S.E Board

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