Connie Reyes
Kiel
Summary
Detail-oriented professional. Reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Results-driven professional with solid background in quality management and process improvement. Known for delivering consistent quality outcomes and fostering culture of continuous improvement. Strong emphasis on team collaboration and adaptability to changing requirements.
Overview
16
16
years of professional experience
Work History
Quality Supervisor
Masters Gallery Foods
12.2024 - Current
- Directed and supervised employees involved in product inspection and quality control procedures.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
- Audit the facility and employees for Good Manufacturing Practices, job practice, and food safety issues.
- Respond to and document supplier concerns on a regular basis, helping to ensuring consistent delivery of high-quality ingredients for optimal product development outcomes.
Food Safety/Quality Assurance Manager
BNG Phoebe, LLC
12.2013 - 10.2024
- Aided in the onboarding of new customers
- Responded to correspondence, inquiries and information requests to resolve or escalate problems.
- Maintained records and data by entering into databases, developing tracking systems and setting up files.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Maintained robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
Resident Assistant
Kindred Hearts
03.2009 - 07.2011
- Improved patient outlook and daily living through compassionate care.
- Maximized patient satisfaction by providing emotional support, companionship, and encouragement.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Enhanced continuity of care by completing records and logs in medical software system and maintaining clear communication with incoming staff members.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
Education
High School Diploma -
Kiel High School
Kiel, WI06.2004
Skills
- Customer Assistance
- Operations Support
- Data Management
- Computer Skills
- Dedication to product quality
Timeline
Quality Supervisor
Masters Gallery Foods
12.2024 - Current
Food Safety/Quality Assurance Manager
BNG Phoebe, LLC
12.2013 - 10.2024
Resident Assistant
Kindred Hearts
03.2009 - 07.2011
High School Diploma -
Kiel High School
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