Hiwot Abebe
Tukwila,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking and reliable for my work with strong ability in any tasks. Offering technology skill. Highly organized, proactive and punctual with team-oriented mentality.
Overview
22
22
years of professional experience
Work History
Citizenship Ambassador
One America
Seattle, WA
12.2023 - Current
- OneAmerica volunteers support English language learners, partner with immigrants and refugees on their path to citizenship, register voters, advocate for policy and elect powerful leader
- Attend class online at least one day per week.
- Provide small group facilitation support during breakout activities & discussions via Zoom and WhatsApp.
- Support teachers with specific in-class tasks as-needed.
- Volunteers for Washington New Americans are a critical part of our program, powerfully assisting community members in achieving their dream of citizenship and deepening their own understanding of the citizenship process. Volunteers host more than a dozen citizen application assistance workshops statewide each year. Whether you are an immigration attorney, a paralegal, a law or paralegal student, an interpreter or a general member of our community, you can help!
Front Line Merchandising Support
Macys Department Store
Tukwila, WA
08.2023 - Current
- Developed and implemented merchandising strategies to maximize sales potential.
- Coordinated with vendors to ensure on-time deliveries of merchandise.
- Conducted regular inventory audits to identify discrepancies between physical stock and system records.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Researched new products to determine potential success in assigned stores.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Assisted customers with locating desired items within store locations.
- Provided feedback from customers regarding product selection, display, and pricing.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Maintained a clean and organized work environment at all times.
- Set up attractive window displays that encouraged customers to enter the store.
- Performed regular price checks on select items throughout the store location.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Established processes for tracking damaged goods returns from retail outlets.
- Provided training and support for new staff members in regards to merchandising operations.
- Coordinated promotional events such as special sales or clearance items.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored stock to maintain sufficient quantity of featured product.
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Displayed appropriate signage for products and sales promotions.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Printed labels and tags for for-sale merchandise.
- Communicated and coordinated planogram execution with store management.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Examined stock to verify conformance to quality specifications and took pride in products being distributed.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Conferred with production, sales and shipping personnel to expedite or trace shipments.
- Analyzed sales figures and market trends to anticipate product needs.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Placed prices and descriptive signage to enhance displays and promote items.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Built effective partner store relationships to improve customer satisfaction.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
- Monitored weekly, monthly and quarterly achievement goals.
- Planned commercial displays to entice and appeal to customers.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Presented updated floor plans and design strategy to store management.
- Managed purchasing process for entire department.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Team Leader
Addis Ababa Land administration office
Addis Ababa, Addis Ababa
10.2018 - 02.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained relationships with key stakeholders in government organizations as well as non-governmental entities such as NGOs.
- Management Geographic information system of the office
Technology Expert
Addis Ababa Technical and vocational training offi
Addis Ababa, Addis Ababa
03.2011 - 10.2016
- Provided technical advice and support to customers regarding the installation and operation of computer hardware, software, networks, and peripherals.
- Assisted in the development of new systems and technologies for use in business operations.
- Conducted research on emerging technologies, industry trends, and competitive products.
Registrar Head
Admas University
Addis Ababa, Ethiopia
03.2003 - 03.2011
- Managed student records and ensured accuracy of data.
- Prepared documents for registration, enrollment, and graduation processes.
- Coordinated with faculty to ensure course availability and scheduling.
- Provided support to students regarding academic requirements and procedures.
- Resolved student inquiries related to registration and enrollment issues.
- Performed research on current trends in higher education policies.
- Assisted with the development of new student orientation programs.
- Processed applications for admission and maintained accurate records.
- Generated reports on student performance, attendance, and other metrics.
- Conducted exit interviews with graduating students to assess their satisfaction levels.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
- Developed strategies for maintaining up-to-date databases for student records management.
- Created detailed records of class schedules, grades, transcripts.
- Compiled statistical reports on enrollment numbers and demographics.
- Reviewed documentation prior to entry into the system for accuracy.
- Facilitated communication between faculty members, advisors, deans, administrators and students.
- Provided guidance to staff on day-to-day operations related to registrar functions.
- Organized events such as orientations or open houses aimed at prospective students.
- Responded promptly to inquiries from internal and external stakeholders regarding registrar services.
Registrar Clerk
Admas University
Addis Ababa, Louisiana
03.2003 - 03.2004
- Compiled student records and updated database information.
- Processed student registration forms, collected fees and issued receipts.
- Verified accuracy of student information in the system and made corrections when necessary.
- Adjustable hardcopy files
- Sort and arrange hardcopy documents
- Prepare student copy
- Submit student gread report
- Report to
- Assisted students with course selection and scheduling.
- Provided guidance to students on enrollment procedures.
- Responded to inquiries from students, faculty and staff regarding admissions policies, tuition fees, financial aid eligibility requirements and other related matters.
- Maintained confidential files for all current and former students.
- Prepared transcripts for graduates upon request.
- Resolved discrepancies in student accounts by researching payment history, making adjustments as needed and issuing refunds when appropriate.
- Entered data into computerized systems accurately and efficiently to maintain accurate records.
- Printed reports summarizing enrollment trends for use by school administrators in decision-making processes.
- Provided assistance during peak periods such as registration deadlines or graduation ceremonies.
- Trained new registrar clerks on departmental duties and protocols.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Collected, evaluated and stored documents securely in permanent records.
Education
Master of Science - Urban Management
Ethiopian Civil Service University
Addis Ababa, Ethiopia07-2018
Bachelor of Science - Information And Communication Technology
Admas University
Addis Ababa , Ethiopia09-2007
Certificate of Higher Education - Communication Networking
Lubeck University of Applied Science
Lubeck , Germany04-2006
College Diploma -
Admas University College
Addis Ababa, Ethiopia07-2003
Skills
- Computer software and application
- Brand Awareness
- Brand Imaging
- Promotions
- Relationship Management
- Product Knowledge
- Product Demonstration
- Social Media Marketing
- Safety Awareness
- Relationship Builder
- Coaching
Timeline
Citizenship Ambassador
One America
12.2023 - Current
Front Line Merchandising Support
Macys Department Store
08.2023 - Current
Team Leader
Addis Ababa Land administration office
10.2018 - 02.2020
Technology Expert
Addis Ababa Technical and vocational training offi
03.2011 - 10.2016
Registrar Head
Admas University
03.2003 - 03.2011
Registrar Clerk
Admas University
03.2003 - 03.2004
Master of Science - Urban Management
Ethiopian Civil Service University
Bachelor of Science - Information And Communication Technology
Admas University
Certificate of Higher Education - Communication Networking
Lubeck University of Applied Science
College Diploma -
Admas University College