Hiyasmin Santiago
San Diego,CA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Assistant Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Management professional experienced in leading and motivating teams. Brings skills in scheduling and strengths in building relationships with staff. Looking to put knowledge and abilities to good use in growth-oriented position focused on improving operations for changing needs.
Overview
23
23
years of professional experience
Work History
Cashier
Stellar Partners
San Diego, CA
11.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Enforced and applied security measures
Sole Proprietor
Self Employed Services
Manila/San Diego, Philippines/California
10.2005 - 03.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised processes to boost long-term business success and increase profit levels.
Business Owner/President & Founder
Metro Derm/Skin
Antipolo, Philippines
03.2012 - 03.2017
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
Cashier/Supervisor
7-11 Convenience Store
Baguio City, Philippines
03.2003 - 10.2005
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
Education
Bachelor of Science - Computer Programming
Collegio San Lorenzo Ruiz
Paniqui, Tarlac03.2002
Skills
- Cooperative Attitude
- Customer Relations
- Product Location
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Shift Coverage
- Directing Team Members
- Administration and Reporting
Languages
Tagalog
Native or Bilingual
Timeline
Cashier
Stellar Partners
11.2021 - Current
Business Owner/President & Founder
Metro Derm/Skin
03.2012 - 03.2017
Sole Proprietor
Self Employed Services
10.2005 - 03.2020
Cashier/Supervisor
7-11 Convenience Store
03.2003 - 10.2005
Bachelor of Science - Computer Programming
Collegio San Lorenzo Ruiz
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