Hi, I’m
H. Jeannie Liu
Summary
Professional with experience in delivering business solutions. Skilled in strategic planning, process optimization, and client relationship management. Strong focus on team collaboration and achieving results with adaptability to changing needs. Reliable, analytical, and results-driven with expertise in leading projects and driving operational efficiency.
Overview
12
years of professional experience
1
Certificate
Work History
Health Care Service Corporation, HCSC
Business Solutions Manager
08.2017 - Current
Job overview
- Lead successful execution of high-profile projects, effectively managing timelines, budgets, and stakeholder expectations, in 2023 over 300 projects delivered.
- Deliver exceptional client service by prioritizing open communication channels, promptly addressing concerns or issues, and providing regular status updates throughout project lifecycles.
- Implement necessary changes for efficiency and effectiveness within project intake processes and that resulted in an overall project administration costs by 10%.
- Improve team performance and productivity by providing consistent guidance, mentorship, and professional development opportunities.
- Collaborated closely with stakeholders across different departments ensuring alignment on company goals and overall strategy.
Health Care Service Corporation
Senior Product Implementation Consultant
06.2017 - 08.2018
Job overview
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Delivered successful implementations for multiple portfolios, leveraging a deep understanding of diverse business requirements and technical specifications.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Designed planning and messaging strategies for implementation projects, maintaining on-time completion rate of 98%.
AMITA Health
Products Implementation Specialist
12.2015 - 06.2017
Job overview
- Lead various Interoperability product implementation projects for aligning individual office EMR systems with enterprise hospital initiatives (i.e., AMITA Health Information Exchange and Population Health Management
- Collaborated with hospital leadership and clinicians to ensure hospital processes and applications are in alignment with CMS rules and guidelines
Various
Independent Contractor
07.2012 - 12.2015
Job overview
- Provided contracted support on various projects/ programs (i.e., tracking project schedules, deliverables, and milestones, coordination of risks and issues assessment/ resolution, project reporting, adoption of PMO governance standards) for assigned companies
- Companies contracted to: JP Morgan Chase, CME Group, United Stationers, United Airlines
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
Education
Lake Forest Graduate School of ManagementChicago, IL
Master of Business Administration
Loyola University ChicagoChicago, IL
Bachelor of Arts from Psychology
Carnegie Mellon University
Certified Associate in Healthcare Info & Management Systems
Skills
- Remote team management
- ERM systems: Meditech, Athena health, Cerner
- Microsoft Office Suite
- Content Management: SharePoint
- Requirement Management: Jira
- Defect Management" ServiceNow
- Business analysis
- Cross-functional team coordination
- Data analytics
- Business technology analysis
Certification
- CAgile Certified Professional in Agile Project and Delivery Management Certification (ICP-APM)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Solutions Manager
Health Care Service Corporation, HCSC
08.2017 - Current
Senior Product Implementation Consultant
Health Care Service Corporation
06.2017 - 08.2018
Products Implementation Specialist
AMITA Health
12.2015 - 06.2017
Independent Contractor
Various
07.2012 - 12.2015
Lake Forest Graduate School of Management
Master of Business Administration
Loyola University Chicago
Bachelor of Arts from Psychology
Carnegie Mellon University
Certified Associate in Healthcare Info & Management Systems