Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Mariela Chavez

Suwanee,GA

Summary

Bilingual (English/Spanish) dental assistant student with a passion for patient care and education, currently completing formal training in dental radiography, chairside assisting, and sterilization procedures. Seeking an externship where I can utilize my communication skills and growing clinical knowledge to support both patients and dental professionals in a positive, team-oriented environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Benefit Specialist

Alight Solutions
Atlanta, GA
09.2022 - Current
  • Assist employees with enrolling in a variety of benefits, including medical, dental, vision, life insurance, and voluntary benefits.
  • Schedule and coordinate appointments with licensed benefits counselors.
  • Respond to employee inquiries via phone, email, or ticketing systems regarding plan details, eligibility, coverage, and status updates.
  • Guide users through password resets and portal access for benefit platforms.
  • Process and verify dependent documentation for eligibility and audit purposes.
  • Maintain confidentiality of sensitive information in compliance with HIPAA and company policy.
  • Collaborate with HR teams to support open enrollment, benefit changes, and new hire onboarding.

Dental Benefit Specialist

Delta Dental
Alpharetta, GA
04.2018 - 03.2019
  • Delivered exceptional customer service by answering high-volume inbound and outbound calls related to dental insurance inquiries, including coverage, copayments, and claims status.
  • Educated members and dental offices on plan benefits, claim processing timelines, and coordination of benefits (COB).
  • Investigated and resolved complex claim issues by reviewing dental procedures, explanations of benefits (EOBs), and policy guidelines.
  • Verified eligibility and benefit details for members and dependents in compliance with HIPAA regulations.
  • Documented all interactions and resolutions in internal systems to ensure accurate and timely follow-up.
  • Collaborated with internal departments, including underwriting and provider relations, to resolve escalated issues.

Education

Dental Assistant Certificate Program -

Atlanta Dental Assistant School
Buford, GA
07-2025

GED -

Youth Challange Academy
Fort Stewart, GA
06-2011

Skills

  • Communication skills
  • Teamwork
  • Time management
  • Leadership
  • Adaptability
  • Customer service
  • Dental insurance processing
  • HIPAA compliance
  • Infection control proficiency
  • Taking X-rays
  • Patient care
  • Exam room setups
  • Dental impressions
  • Disinfecting rooms and equipment
  • Sterilization techniques
  • Patient scheduling
  • Chairside assistance
  • Fluent in English and Spanish

Languages

Spanish
Native/ Bilingual

Certification

  • CPR and First Aid Certified
  • HIPAA/OSHA Training

References

References available upon request.

Timeline

Benefit Specialist

Alight Solutions
09.2022 - Current

Dental Benefit Specialist

Delta Dental
04.2018 - 03.2019

Dental Assistant Certificate Program -

Atlanta Dental Assistant School

GED -

Youth Challange Academy

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Mariela Chavez