Open To Work
Elaine Houseright
Mesa,AZ
Work Preference
Summary
Dedicated professional with 11+ years of experience in high-volume administrative environments, specializing in Insurance Verification, Customer Support, and Data Entry. Proven track record of managing unorganized inquiries and improving customer response times through efficient administrative processes within strict compliance standards. Highly skilled in Phone Support and Email Management, ensuring a positive customer experience across diverse industries.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Benefit Specialist
COMMUNITY BRIDGES
Mesa, AZ
11.2024 - Current
- Perform high-volume Data Entry for insurance coverage applications with 99% accuracy to ensure seamless customer success during enrollment.
- Manage Phone Support for high-volume incoming inquiries, providing supportive assistance to direct patients toward necessary medical services.
- Update and maintain detailed patient records within the Credible CRM Software while adhering to strict HIPAA compliance and administrative standards.
- Coordinate Email Management between internal departments and external families to provide clear communication regarding care schedules and administrative updates.
Medical Assistant
PEDIATRIC MEDICAL ASSOCIATES
Mesa, AZ
02.2023 - 11.2024
- Executed rapid Data Entry of vital signs and patient history into eClinicalWorks CRM Software to optimize customer response times during triage.
- Managed professional Email Management for lab result dissemination and coordinated follow-up care schedules for a high volume of pediatric patients.
- Provided Inventory Management for clinical supplies, ensuring 100% readiness for exam room bookings and daily medical procedures.
- Utilized advanced PC Skills and multitasking abilities to digitize patient assessment data and assist in streamlining administrative operations.
Scheduling Manager
SENIOR HELPERS
Mesa, AZ
04.2022 - 02.2023
- Coordinated Data Entry for complex Scheduling of 50+ caregiver calendars and patient service coverage maps to ensure 24/7 client support.
- Managed clerical operations and digital onboarding documentation within a fast-paced environment requiring constant multitasking and coordination.
- Provided high-level Customer Support when resolving immediate client needs and adjusting reservations to guarantee a positive customer experience.
- Leveraged PC Skills to maintain constant digital communication and remote work coordination between caregivers and medical patients via Email and Phone Support.
Storage Manager / Customer Service Representative
U-HAUL
Mesa, AZ
06.2021 - 04.2022
- Assisted with Travel Planning and logistics by managing reservations for vehicle fleets and storage unit availability using proprietary booking software.
- Conducted precise Data Entry for billing inquiries, rental contracts, and customer records, resolving unorganized administrative issues daily.
- Utilized advanced PC Skills to coordinate vehicle dispatch and returns, tracking real-time logistics to ensure smooth Customer Success.
- Provided Phone Support and in-person assistance to a diverse customer base, maintaining high standards of English proficiency and professional service.
Receptionist
ELITE PAW SPA
Mesa, AZ
02.2017 - 06.2021
- Executed high-volume Data Entry and Scheduling for client bookings, managing appointment calendars with high administrative efficiency.
- Managed clerical operations including payment processing and electronic CRM maintenance for customer digital profiles.
- Provided Email Management to confirm reservations and deliver grooming service updates, ensuring 100% customer satisfaction.
- Maintained high Typing speeds to coordinate rapid check-in and check-out processes, assisting clients with a casual and supportive tone.
Medical Assistant
CENTRAL ARIZONA MEDICAL ASSOCIATES
Mesa, AZ
06.2016 - 01.2017
- Performed accurate Data Entry for patient triage and vitals into NextGen CRM Software, assisting doctors in maintaining organized medical logs.
- Utilized PC Skills to manage digital lab orders and ensure timely follow-up communication through consistent Phone Support.
- Documented specialized medical testing results with high clerical precision, supporting efficient administrative processes.
- Managed medication refill requests and customer inquiries via professional Email and multi-line Phone Support systems.
Front & Back Office Supervisor
NEW HORIZONS WOMEN'S CARE
Mesa, AZ
01.2015 - 06.2016
- Supervised clerical operations and Data Entry for clinical staff, resolving administrative bottlenecks to improve customer response times.
- Managed complex documentation and scheduling for specialized forms, focusing on accuracy and remote work coordination tasks.
- Utilized PC Skills to resolve workflow issues and optimize physician Scheduling systems for maximum patient throughput.
- Managed Email Management and Phone Support to coordinate staff tasks and address patient concerns with a supportive tone.
Front & Back Office Supervisor
ADVANCED ANKLE AND FOOT
Mesa, AZ
06.2013 - 01.2015
- Directed daily administrative operations with a focus on high-speed Data Entry for patient logs and booking information.
- Coordinated consultation logs and follow-up records using advanced PC Skills and digital CRM platforms.
- Managed staff Scheduling and optimized office workflow to improve patient experience and reduce administrative delays.
- Provided high-level Customer Support by maintaining English proficiency standards for all outward-facing administrative communications.
Patient Care Technician
FLORENCE PRISON
Florence, AZ
01.2013 - 06.2013
- Documented vital signs through rigorous Data Entry into institutional databases, assisting in the organization of client records.
- Supported healthcare staff with high-speed Typing of patient reports, effectively managing a high volume of unorganized administrative tasks.
- Utilized PC Skills to maintain accurate care logs under strict regulatory environments, ensuring administrative organization.
- Maintained focused administrative support during high-volume triage, assisting in the coordination of patient intake procedures.
Skills
Certification
- Certified Medical Assistant
- CPR Certification
- First Aid Certification
Timeline
Benefit Specialist
COMMUNITY BRIDGES
11.2024 - Current
Medical Assistant
PEDIATRIC MEDICAL ASSOCIATES
02.2023 - 11.2024
Scheduling Manager
SENIOR HELPERS
04.2022 - 02.2023
Storage Manager / Customer Service Representative
U-HAUL
06.2021 - 04.2022
Receptionist
ELITE PAW SPA
02.2017 - 06.2021
Medical Assistant
CENTRAL ARIZONA MEDICAL ASSOCIATES
06.2016 - 01.2017
Front & Back Office Supervisor
NEW HORIZONS WOMEN'S CARE
01.2015 - 06.2016
Front & Back Office Supervisor
ADVANCED ANKLE AND FOOT
06.2013 - 01.2015
Patient Care Technician
FLORENCE PRISON
01.2013 - 06.2013