Heather Kronik
Eastlake,Ohio
Summary
Highly empathetic and analytical professional with a natural talent for problem-solving and effective communication. Extensive knowledge of clinical workflows, healthcare IT systems, and financial software. Expertise in data analysis and application support. Focus on collaboration and adaptability for smooth operations in dynamic environments.
Overview
25
25
years of professional experience
Work History
Senior Clinical Applications Analyst
University Hospitals
02.2000 - 09.2024
- Facilitated seamless integration of newly acquired healthcare facilities into existing clinical application infrastructure during mergers or acquisitions.
- Mentored junior analysts, providing guidance on best practices for managing and maintaining clinical application systems effectively.
- Conducted thorough testing and validation of updated features, ensuring smooth implementation without disruption to daily operations.
- Enhanced collaboration among healthcare professionals by implementing secure communication tools within the clinical applications.
- Improved patient care by streamlining clinical application processes and enhancing system functionality.
- Increased efficiency of medical staff with comprehensive training programs on the use of clinical applications.
Business, Manager, and Information Systems
University Hospitals
01.2015 - 02.2020
- Directed the implementation and training of hardware and software Medical Based Fitness center, enhancing operational capabilities
- Assisted in month-end closing activities by ensuring all cash applications were accurately recorded and processed in a timely manner.
- Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.
- Implemented software upgrades that streamlined operations while minimizing downtime for end-users involved in cash applications tasks.
- Examined system performance metrics to troubleshoot issues, optimize processes, and support strategic operational improvements
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
Physician EMR Analyst
University Hospitals
12.2010 - 01.2015
- Trained healthcare staff on eClinicalWorks, enhancing system use and compliance
- Collaborated with medical teams to meet Meaningful Use standards, ensuring regulatory compliance
- Managed lab and radiology interface updates, improving system integration and efficiency
- Streamlined Electronic Medical Record (EMR) workflows by analyzing user input, cutting downtime and errors while enhancing patient data management
- Partnered with IT and clinical teams to refine system operations, reducing data errors and elevating record-keeping standards
- Examined system logs to identify bottlenecks, recalibrated workflows, and improved Electronic Medical Record (EMR) performance for accurate records
Education
Mentor High School
Mentor, OHSkills
- Agile methodology experience
- HIPAA compliance
- Data analytics proficiency
- Customer service
- Operational leadership
- Decision-making
- Clinical judgment
Languages
English
Timeline
Business, Manager, and Information Systems
University Hospitals
01.2015 - 02.2020
Physician EMR Analyst
University Hospitals
12.2010 - 01.2015
Senior Clinical Applications Analyst
University Hospitals
02.2000 - 09.2024
Mentor High School
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