HL Houda Lrhcha
Marietta,GA
Summary
Dedicated Custodial Supervisor with proven expertise in managing diverse custodial operations and training team members for optimal performance. Recognized for exceptional communication and relationship-building skills, effectively fostering teamwork in fast-paced environments. Skilled in inventory purchasing and cost-control strategies, consistently delivering high-quality results under pressure while adapting to changing circumstances.
Overview
23
23
years of professional experience
Work History
Associate
Home Depot
Marietta, GA
09.2022 - 02.2023
- Assisted customers with selecting items and answering questions about products.
- Greeted customers to determine wants or needs.
Customer Service Manager
Bestmark
Casablanca, Morocco
08.2004 - 07.2020
- Created reports on customer feedback, complaints, and suggestions for management review.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
ASSOCIATE
Bestmark
Casablanca, Morocco
07.2003 - 08.2004
- Monitored customer satisfaction levels by analyzing survey results and taking corrective measures where necessary.
- Coordinated with internal teams to ensure timely delivery of products and services as per client requirements.
Custodian Supervisor
Sabil
Casablanca, Morocco
01.2000 - 06.2003
- Ensured that all safety regulations were followed by custodial staff members.
- Evaluated cleaning tasks to ensure high standards of cleanliness.
- Managed inventory of supplies to ensure seamless execution of custodial tasks.
Education
Bachelor - Business Telecommunications
Isic
Casablanca, Morocco09-2002
Skills
- Collaborative Teamwork
- Sanitation procedures
- Goal setting
- Occupational Safety
- Analytical Problem Solving
- Client Relationship Management
- Professional Demeanor
- Software Competency
- Systematic Task Prioritization
- Management Support
- Effective Sales Techniques
Languages
Arabic
Native/ Bilingual
French
Native/ Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Associate
Home Depot
09.2022 - 02.2023
Customer Service Manager
Bestmark
08.2004 - 07.2020
ASSOCIATE
Bestmark
07.2003 - 08.2004
Custodian Supervisor
Sabil
01.2000 - 06.2003
Bachelor - Business Telecommunications
Isic
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