Hassan Mohammad
ERBIL
Summary
Experienced and motivated IT Support Engineer with a demonstrated 8-year history in on-site support possesses a proven track record in the IT industry, dedicated to ensuring the seamless operation of IT systems, adept at resolving intricate issues, and committed to enhancing overall organizational efficiency and productivity. Demonstrates a continuous commitment to learning and staying abreast of emerging technologies, aiming to deliver the highest standard of support in the ever-evolving IT landscape.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT SUPPORT ENGINEER
PIRMAM INFORMATION TECHNOLOGY
09.2015 - Current
- Managed their 10 sites and provided tech support to 50+ users (in person and remote) and to their IT Headquarter
- Deployment and configurations of computer & Network Devices, software, network MFP printers
- Exercised vigilant oversight and maintenance of two LANs, and one wireless network
- Management of 20 Hikvision Surveillance System cameras demonstrated a proactive approach in promptly addressing service issues and fulfilling requests
- Performed equipment maintenance and replacements as needed, validated the functionality of innovative technology, provided guidance and IT training to their employees.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Created user accounts and assigned permissions.
SYSTEM ENGINEER
VARAHA INFRA LIMITED
09.2013 - 09.2015
- Performed Maintenance & upgrade of the Network Systems, Cameras, and IT Equipment, also carried out Wireless & LAN network management.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Installation of Hardware & Software such as Printers, Attendance Control System, Wireless Devices, CCTV Camera & Operating System.
Education
Bachelor of Technology - Computer Science
IKG Punjab Technical University
Punjab, India.04.2013
Diploma - Computer Science
The Punjab State Board of Technical Education And Training
Punjab, India.01.2010
Skills
- Flexible, Self-Controlled, Leadership Experience, Responsible, Team Player, Collaborative
- Remote Desktop Support
- Wireless Networking
- ITIL Knowledge
- Network Security
- Configuration Management
- Firewall Management
- User Support
- Technical Troubleshooting
- Microsoft Windows and Office
- Staff education and training
- Network diagnostics
Certification
- CGSA-CCTV Hikvision (Year 2024)
- CGSP-CCTV Hikvision (Year 2024)
- Fortinet FortiGate 7.4 Operator. (Year 2024)
- Fortinet Certified Associate Cybersecurity (Year 2024)
- Google IT Support Professional Certificate (Year 2022)
- ITIL@4 Foundation (Year 2021)
- MTA: Windows Operating System Fundamentals (Year 2017)
- Exam 410: Installing and Configuring Windows Server 2012 (Year 2017)
- BRITISH COUNCIL IELTS (APRIL 2021)
Languages
Hindi, English, Punjabi
Current Country
Kurdistan, Iraq
Personal Information
- Gender: Male
- Nationality: Indian
Projects
- Wireless P2P Network, The team established the wireless point-to-Point Connection over the structure of 15 KM.
- Team Leader Hikvision Security Cameras, This project was to develop the camera network for 6 RIG Sites of Oil Company.
- Team Installed the P2P devices for Camera and designed network diagram and at connected these all-camera devices to a 16 Camera NVR.
- Technical Supervisor Unifi Wireless Network, Developed a wireless network of 40+ Unifi Devices to cover the site for wireless connectivity.,
- Technical Network Administrator.
Disclaimer
The above information is declared to be correct to the best of knowledge, and responsibility is assumed for the accuracy of the mentioned particulars.
Timeline
IT SUPPORT ENGINEER
PIRMAM INFORMATION TECHNOLOGY
09.2015 - Current
SYSTEM ENGINEER
VARAHA INFRA LIMITED
09.2013 - 09.2015
Bachelor of Technology - Computer Science
IKG Punjab Technical University
Diploma - Computer Science
The Punjab State Board of Technical Education And Training
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