Hector Moreno-Robles
Network Administrator
Navarre,FL
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
3
3
years of post-secondary education
Work History
IT Support Specialist
GetSetUp
Navarre, United States
10.2022 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Answered questions and provided information to customers about new software or hardware.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Education
Associate of Science - Information Technology
Northern Virginia Community College
Annandale, VA 08.2020 - 12.2022
Career Studies Certificate - Network Administration
Northern Virginia Community College
Annandale, VA 08.2022 - 12.2022
Skills
Helpdesk call support
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
One doesn’t discover new lands without consenting to lose sight, for a very long time, of the shore.
André Gide
Timeline
IT Support Specialist
GetSetUp
10.2022 - Current
Career Studies Certificate - Network Administration
Northern Virginia Community College
08.2022 - 12.2022
Associate of Science - Information Technology
Northern Virginia Community College
08.2020 - 12.2022
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