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IT Support Specialist

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Associate Principal Engineer

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CAREER OBJECTIVES I am an experienced IT support engineer who is driven and committed, with experience in end user support and services, including maintaining desktop PCs, Laptops, Servers, and network hardware. I am well versed in Active Directory, Office 365, Outlook, Teams, One Drive, SharePoint, remote support, virtualization, file sharing, backup technologies and ticketing systems along with knowledge and experience of troubleshooting hardware, software, and network related issues. I'm now looking for an IT Support role with an organization where I can further excel my career along with the company’s development. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Ambitious Student Pursing bachelor’s degree majoring in Computer Science and Minor in Cybersecurity with Extensive knowledge of Windows Server operating system and experienced in troubleshooting and fixing network issues. Proven record of accomplishment of adhering to customer satisfaction standards. Completed support tickets responses, responded to emails, submitted bug reports, and modified applications and websites.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

As an ambitious Computer Science student pursuing a Bachelor's degree with a Minor in Cybersecurity, I bring 4 years of experience as an IT Support Specialist, where I have developed a strong foundation in the Windows Server operating system and honed my troubleshooting skills for complex network issues. My technical proficiency includes a deep understanding of network protocols such as TCP/IP, DNS, and DHCP, enabling me to diagnose and resolve problems efficiently while minimizing downtime. I pride myself on maintaining high customer satisfaction standards, effectively managing support tickets, and providing timely responses to inquiries. My strong communication skills allow me to document processes clearly and submit detailed bug reports, ensuring transparency and collaboration. Additionally, I have experience in modifying applications and websites, enhancing user experience and functionality. With a keen interest in cybersecurity, I am eager to transition into a Security Analyst role, where I can leverage my technical expertise and passion for safeguarding organizational assets and data integrity. I am committed to continuous learning and staying updated on the latest security protocols and best practices to contribute effectively to a dynamic team.

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Competent and well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Hector Moreno-Robles

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IT Support Specialist

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Associate of Science - Information Technology

Career Studies Certificate - Network Administration

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IT Support Specialist

Career Studies Certificate - Network Administration

Associate of Science - Information Technology

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