Jaquez Sheppard
Bradenton,FL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Planned Parenthood
05.2023 - Current
- Head of Inventory for multiple sites/health centers
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Delivered onsite technical support for 160 users.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments. (I was the lead on this role)
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Very Familiar with system administration
Cable Technician
Spectrum
12.2022 - 03.2023
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Coordinated installation of new users and relocations of existing users.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Performed preventive maintenance of telecommunications equipment.
- Installed and configured new devices and system components.
- Provided training on use, troubleshooting, and calibration of equipment.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Researched and recommended network and data communications hardware and software.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Developed and implemented plans for installation of new networks and cabling systems.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Repaired and updated equipment to conform to company-wide standards.
- Installed wiring, cabling and networking hardware on customer premises.
IT Technician (Student Intern)
SCF
04.2021 - 05.2022
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Disassembled old computers to salvage parts and properly disposed of rest.
- Paid attention to detail while completing assignments.
Education
No Degree - Computer Engineering
University of South Florida
Tampa, FL05.2024
Skills
- Helpdesk Call Support
- Configuration Management
- Device Configuration
- Computer Programming
- Wireless Networking
- Helpdesk Services
- Critical Thinking
- Troubleshooting and Diagnostics
- Technical Support
- Updating Software
- Hardware Upgrades
- Network administration
Certification
- CompTIA A+ Training - January 20th
Timeline
IT Support Specialist
Planned Parenthood
05.2023 - Current
Cable Technician
Spectrum
12.2022 - 03.2023
IT Technician (Student Intern)
SCF
04.2021 - 05.2022
No Degree - Computer Engineering
University of South Florida
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