H. Nichole Richardson
Powell,TN
Summary
Dynamic leader and entrepreneur with a proven track record as the owner of Creasey Cleaning Co LLC, excelling in customer relations and project management. Leveraged expertise in business administration and Microsoft Office to drive a significant increase in client satisfaction and operational efficiency. Skilled in building strong teams and fostering a culture of continuous improvement and quality assurance.
Overview
9
9
years of professional experience
Work History
Cleaning Business Owner
Creasey Cleaning Co LLC
04.2018 - 06.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations regarding quality products/services offered.
- Managed five employees' and over 100 clients' schedules and accounts
Account Manager
Garrett Insurance Agency
06.2015 - 03.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Weekend Receptionist
Metcalf Funeral Home
07.2015 - 11.2017
- Promoted company services by providing guests with informative materials about available offerings upon arrival.
- Resolved customer issues effectively by promptly addressing concerns or directing them to appropriate department for assistance.
Education
Associate of Applied Science - Business
Lone Star College System
Spring, TX 01.2024 - 05.2024
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Decision-Making
- Customer Service Management
- Proficient in Canva
- Proficient in Microsoft Office
- Schedule Management
Timeline
Associate of Applied Science - Business
Lone Star College System
01.2024 - 05.2024
Cleaning Business Owner
Creasey Cleaning Co LLC
04.2018 - 06.2024
Weekend Receptionist
Metcalf Funeral Home
07.2015 - 11.2017
Account Manager
Garrett Insurance Agency
06.2015 - 03.2018
Similar Profiles
Adam DeardorffAdam Deardorff
lead man forman at Creasey Constructionlead man forman at Creasey Construction
Lisbeth PerdomoLisbeth Perdomo
Laborer, Insulation CPVC, at RC Cleaning Llc , Lupita’s CleaningLaborer, Insulation CPVC, at RC Cleaning Llc , Lupita’s Cleaning
Fredrick MartinezFredrick Martinez
Manager at Magic Lady Cleaning Services LLC - Thunder Roofing LLCManager at Magic Lady Cleaning Services LLC - Thunder Roofing LLC
Tammie SmithTammie Smith
CSR 2 at Knoxville Utilities BoardCSR 2 at Knoxville Utilities Board
Will SpencerWill Spencer
Maintenance Technician at Beehive IndustriesMaintenance Technician at Beehive Industries