Hnit San Aung
San Jose,CA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Technical Support
John Vandercook
05.2022 - Current
I'm a student working part-time for technical support at De Anza College. I have been working mainly on technical issues that are happening in our college. I support my seniors when they need in help with virtual imaging, installing systems for school, and many more technical issues that happened to faculty in our college.
- Documented support interactions for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by staff.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
Education
No Degree - Computer Science
De Anza College
Cupertino05.2024
Skills
- Support Ticket System Management
- Appointment Scheduling
- C Programming and Administration
- System Performance Assessments
- Microsoft Windows and Office
- Technical Issues Analysis
Playing Soccer, talking with friends,
I'm friendly, I like to help people who are in needs. I tried to spread positivity everywhere I go as I believe love, and happiness are the most important things in our lives. I smile every time as I appreciate the time that I get to spend on the earth. I'm a positive, hard-working, and helping guy.
Languages
English
Limited Working
Timeline
Technical Support
John Vandercook
05.2022 - Current
No Degree - Computer Science
De Anza College
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