Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Stacy Flanders

Stacy Flanders

Palm Coast,FL.

Summary

Telecommunications Engineer with 25 years of experience in project management, planning, and business development. A leader with excellent oral, written communication and organizational skills and a strong and proven troubleshooting track record. Expertise includes Lucent BTS and Ericsson small cells, enodeB and CDMA equipment. Proficient with Cisco 1k router and Ericsson OMP web platform. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience
2
2
years of post-secondary education

Work History

Technical Support

Alorica
Lake Mary, FL
06.2023 - Current
  • Technical Support role was to create case in Salesforce CRM if needed, and to listen and resolve caller or email issue in timely manner
  • Trained in de-escalation of many issues related to product
  • Can multitask through various databases
  • Have experience of using Avaya phone system as well as Microsoft Office Suite
  • Met KPI and was able to cultivate friendships.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Researched product and issue resolution tactics to address customer concerns.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Pricing Coordinator

Lowe's Home Improvement
Alpharetta, GA
11.2019 - 09.2022
  • Pricing Signage Coordinator helps ensure customers have positive shopping experience by neatly displaying up-to-date and accurate pricing and signage
  • This associate hang, removes, and replaces signage throughout store in accordance with sales promotion schedule.
  • Continually maintained and improved company's reputation and positive image in markets served
  • Conducted market research to identify new opportunities and target markets
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic

Field Technician

SynchroNet
Bremen, GA
07.2019 - 11.2019
  • Travel
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook
  • Researched job and ensured tools and supplies are available
  • Installed cabled and provisioned Cisco equipment for data and voice capabilities
  • Installed various power equipment and properly mounted associated hardware to specifications.
  • Kept detailed records of field measurements and data
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components
  • Utilized safety practices with no complaints or accidents
  • Prepared and submitted reports to document work performed and provide progress updates to management
  • Collaborated with other field technicians to resolve complex technical issues
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections
  • Calibrated new and existing equipment for optimal performance
  • Delivered high-quality work by diligently following standard operating procedures
  • Read and interpreted technical manuals and schematics to understand systems design and operations
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained

CEO

Private Consulting
Powder Springs, GA
01.2018 - 06.2019
  • Consulting Engineers to resolve PIM issues and Router Scripts.
  • Developed key operational initiatives to drive and maintain substantial business growth
  • Established foundational processes for business operations
  • Analyzed industry trends and tracked competitor activities to inform decision making
  • Established and maintained strong relationships with customers, vendors and strategic partners

Field Assurance Engineer III

Verizon Wireless
Duluth, GA
04.2000 - 12.2017
  • Performed maintenance, repair on telecommunications, fiber optic networking, software engineering and development, radio frequency (RF) engineering, network engineering
  • 17 years of experience with voice and data infrastructure, telecom, T1, Fiber distribution, DACS, OMP; computer support expertise not limited to hardware and software configurations, and power systems experience AC/DC distribution systems, and troubleshooting which lead to area with least issues in area
  • Capitalized all projects turn up activities to include scripting to set initial golden parameters, call testing and optimization; network monitoring to mitigate network issues using Real-Time-Tool (RTT) and Ericsson LTE Performance Tool (ELPT); and mitigate and eliminate all interference saving company over $10K in loses revenue
  • LC's (Lost calls) and IA's (Ineffective Attempts) were less than 1% maintained by attention to detail which ultimately kept customers as subscribers
  • PIM test with Anritsu test equipment.
  • Integrated and tested Mini cell sites for massive upgrade of network

Education

Associate of Science - Electronic and Computer Engineering

ITT Technical Institute - Lake Mary, Florida, US
Orlando, FL
04.2000 - 05.2002

Skills

Time managementundefined

Timeline

Technical Support

Alorica
06.2023 - Current

Pricing Coordinator

Lowe's Home Improvement
11.2019 - 09.2022

Field Technician

SynchroNet
07.2019 - 11.2019

CEO

Private Consulting
01.2018 - 06.2019

Associate of Science - Electronic and Computer Engineering

ITT Technical Institute - Lake Mary, Florida, US
04.2000 - 05.2002

Field Assurance Engineer III

Verizon Wireless
04.2000 - 12.2017

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Stacy Flanders