MARIE SIMPSON
Birmingham
Summary
Technical Support Specialist, adept at troubleshooting phone products and delivering exceptional customer service. Skilled in hardware diagnostics and effective communication, I excel in problem resolution and client empathy, ensuring a seamless user experience. Passionate about leveraging critical thinking to enhance customer satisfaction and drive positive outcomes.
Overview
1
1
year of professional experience
Work History
Technical Support
Concentrix
01.2020 - 01.2021
- Troubleshoot and diagnose problems for hardware and software of Apple products
- Provide, high-quality customer service while understanding the needs of the customer. Explained solutions to customers clearly, and educated them on how to use product.
- Maintained documentation of interaction with clients
Education
Master of Science - Psychology
Capella University
12-2023
Bachelor of Science - Psychology
Troy University
Troy AL05-2018
Associate of Arts - Psychology
Jefferson State Community College
Birmingham, AL05-2015
Skills
- Psychological Theory & Application
- Hardware troubleshooting
- Customer service
- Communication skills
- Problem resolution
- Time management
- Telephone technical support
- Research Methods & Data Interpretation
- Professional & Academic Writing (APA Style)
- Behavioral Observation & Analysis
- Client Communication & Empathy
- Ethics, Confidentiality & Documentation
- Time Management & Independent Work
- Critical Thinking & Problem Solving
Availability
Actively seeking opportunities to contribute psychology-based knowledge, research skills, and professional communication abilities in a collaborative work environment.
Career Development Academic Advancement
Multi-Year Period, Completed three degrees in Psychology while managing family responsibilities, Maintained exceptional academic performance and honors recognition, Conducted research, analysis, and formal writing at graduate level, Developed advanced critical-thinking, organization, and self-management skills, Demonstrated perseverance, accountability, and professional growth
Honors Distinctions
- Phi Theta Kappa Honor Society, Inducted Member
- Graduated summa cum laude at all academic levels
Timeline
Technical Support
Concentrix
01.2020 - 01.2021
Master of Science - Psychology
Capella University
Bachelor of Science - Psychology
Troy University
Associate of Arts - Psychology
Jefferson State Community College