Open To Work
Lakeisha Sanders
Fayetteville,NC
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridSummary
Customer service professional with a strong background in technical support and conflict resolution. Enhances customer satisfaction through effective troubleshooting and call management. Skilled in Microsoft Office and data organization, consistently delivering results under pressure. Handles high-volume inbound and outbound communications while demonstrating strong problem-solving and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Technical Support
Concentrix/Avalon
07.2023 - Current
- Coordinated repair reservations for unresolved issues, ensuring timely service for callers.
- Perform troubleshooting steps to resolve the caller's issue.
- Provided callers with relevant information addressing their issues, enhancing overall customer satisfaction.
- Documented information about the caller and steps taken to resolve the caller's issue.
- Facilitated caller transfers to appropriate departments, streamlining issue resolution process.
Outreach Agent
Remx/Ciox Health
10.2022 - 05.2023
- Called offices to retrieve schedules and records, ensuring accurate and timely information.
- Documented confirmed information and dates for efficient record-keeping.
- Submitted information requests to multiple offices.
- Update demographic information.
- Verify Physicians and members have been at location called.
- Searched online databases to maintain up-to-date physician information for better service delivery.
Customer Care Representative
Victra
Greenville, North Carolina
12.2021 - 10.2022
- Assisted customers with product inquiries and resolved service requests, ensuring satisfaction and prompt support.
- Resolved customer complaints effectively and efficiently.
- Educated customers on product features and promotions, enhancing their understanding and engagement with offerings.
- Handled billing issues and processed payments accurately.
- Trained new staff on customer service protocols and tools.
- Maintained detailed records of customer interactions and transactions, facilitating effective follow-up and service improvements.
Customer Care Representative
Conduit Global
Greenville, North Carolina
12.2020 - 12.2021
- Resolved customer complaints effectively and efficiently.
- Resolved billing issues and processed payments accurately, contributing to positive customer experiences.
- Assisted customers with product inquiries and service requests to enhance satisfaction and ensure timely resolution.
- Maintained detailed records of customer interactions, transactions, and complaints to support service quality and accountability.
- Trained new staff on customer service protocols and tools.
Patient Support Specialist
Physicians East
Greenville, USA
06.2018 - 12.2020
- Scheduled appointments with various physicians to optimize patient care.
- Sent requests and notes from callers to nurses and departments to support timely responses.
- Facilitated connections for callers with appropriate departments to enhance communication.
Patient Advocate
Alorica
Rocky Mount, USA
03.2017 - 11.2017
- Executed medication overrides for patients to enhance medication accessibility and adherence.
- Processed refill and renewal requests for patient medications to ensure timely access to necessary treatments.
- Coordinated transfers to support team operations and improve patient care delivery.
Customer Service Rep
Convergys
Greenville, USA
10.2012 - 08.2013
- Processed refill and renewal requests for patient medications to ensure timely access to prescriptions.
- Secured override approvals to maintain operational efficiency during high-demand periods.
- Collaborated with another department to provide comprehensive support and resolve patient inquiries.
Medical Assisting Extern
Eastern Cardiology
Greenville, USA
05.2012 - 07.2012
- Measured and charted patient vital signs; interviewed patients to obtain and update medical history, current complaint, and medications, enhancing information accuracy for clinical decision-making.
- Administered EKG testing and checked pacemakers to support patient diagnostics and treatment plans.
- Greeted and escorted patients to examination/procedure rooms, ensuring timely and smooth transitions for patient care.
- Managed phone communications; scheduled patient appointments; processed patient check-ins/outs; handled patient payments; organized patient charts; and delivered additional administrative services.
Education
AAS - Medical Assisting
07-2012
Skills
- Technical support experience
- Troubleshooting skills
- Application development
- Data organization and management
- Microsoft Office proficiency
- Data entry expertise
- Call management
- Customer relationship management
- Inventory management
- Appointment scheduling
- Time management
- Pressure handling
- Adaptability
- Team collaboration
- Conflict resolution
- Initiative
Timeline
Technical Support - Concentrix/Avalon
07.2023 - Current
Outreach Agent - Remx/Ciox Health
10.2022 - 05.2023
Customer Care Representative - Victra
12.2021 - 10.2022
Customer Care Representative - Conduit Global
12.2020 - 12.2021
Patient Support Specialist - Physicians East
06.2018 - 12.2020
Patient Advocate - Alorica
03.2017 - 11.2017
Customer Service Rep - Convergys
10.2012 - 08.2013
Medical Assisting Extern - Eastern Cardiology
05.2012 - 07.2012
Miller-Motte College - AAS, Medical Assisting