Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramesha Cooks

Orlando,FL

Summary

Dynamic technical support professional with experience at ADT Security, excelling in triage and oversight. Proven ability to enhance workflow efficiency and train team members, fostering a collaborative environment. Skilled in remote technical support and committed to delivering exceptional customer service, ensuring high satisfaction levels.

Overview

5
5
years of professional experience

Work History

Technical Support

ADT Security
10.2023 - Current
  • Assisted in coordinating team tasks to enhance workflow efficiency.
  • Supported team members in learning operational procedures and safety protocols.
  • Contributed to maintaining a safe and organized work environment.
  • Engaged in training sessions to improve technical skills and knowledge.

Customer Service Representative

CVS Health
07.2020 - 08.2022
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Assisted in managing inventory levels, ensuring accuracy and timeliness in stock replenishment.
  • Collaborated with team members to enhance workflow processes and improve customer satisfaction ratings.
  • Utilized CRM software to track customer interactions and maintain detailed records of service requests.

Education

Bachelor of Arts - Public Relations

Valencia College
Orlando, FL

Skills

  • Technical support triage
  • Technical support oversight
  • Technical support experience
  • Remote technical support

Timeline

Technical Support

ADT Security
10.2023 - Current

Customer Service Representative

CVS Health
07.2020 - 08.2022

Bachelor of Arts - Public Relations

Valencia College

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Ramesha Cooks