Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek Neely

Webster,TX

Summary

Dedicated Team Leader delivering consistent, reliable technical support for superior performance. Conducts detailed diagnostics and troubleshooting to identify issues for immediate correction. Works closely with customers to determine performance objectives and match services and products to desired outcome.

Overview

11
11
years of professional experience

Work History

Technical Support

Guardian.services
05.2018 - Current
  • Accomplished multiple tasks within established timeframes.
  • Provided constructive feedback to peers, fostering a supportive team environment conducive to growth and development.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

CSR

Foodtown
05.2014 - 05.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Cashier

Burger King
01.2014 - 10.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Clearview High School
Webster, TX
06-2016

Skills

  • Technical support background
  • Technical Support Triage
  • Technical Support
  • Previous technical support experience
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking

Timeline

Technical Support

Guardian.services
05.2018 - Current

CSR

Foodtown
05.2014 - 05.2018

Cashier

Burger King
01.2014 - 10.2014

High School Diploma -

Clearview High School

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Derek Neely