VIRGINIA COLEMAN
Las Vegas,NV
Overview
15
15
years of professional experience
Work History
Technical Support
Intouchcx
Las Vegas, NV
02.2023 - Current
- Provided technical support to production teams when needed.
- Provided technical support to customers and staff members.
- Identified root cause of technical issues and developed solutions.
- Maintained records of troubleshooting activities and customer interactions.
- Configured network hardware components such as routers, switches, firewalls.
- Collaborated with other departments to ensure timely resolution of customer inquiries.
- Responded promptly to customer inquiries regarding product functionality or service availability.
Rgs Financial
Collections
Richardson, Texas
01.2018 - 01.2023
- Monitored credit limits for customers and maintained detailed records of payments received.
- Managed customer accounts by obtaining payment information and updating records.
- Verified customer account balances and processed payments accordingly.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
Customer Service Representative
Hertz Car Rental
San Diego, California
04.2009 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Scheduled reservation requests and maintained accurate records of bookings.
- Verified customer information including contact details and payment method.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Followed up with customers after their stay to ensure satisfaction and address any issues.
- Performed daily audits of reservation data to ensure accuracy.
- Offered personalized recommendations based on guest preferences.
Education
Associate of Science -
San Diego City College
San Diego, CA01-2020
Skills
- Customer Technical Support
- Technical Support and Assistance
- Remote Technical Support
- Technical support services
- Technical support background
Timeline
Technical Support
Intouchcx
02.2023 - Current
Rgs Financial
Collections
01.2018 - 01.2023
Customer Service Representative
Hertz Car Rental
04.2009 - 12.2022
Associate of Science -
San Diego City College