Jesse Kinman
Seffner,FL
Summary
Resourceful Technical Support Services known for high productivity and efficient task completion. Skilled in customer relationship management, technical support, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
4
4
years of professional experience
Work History
Technical Support
T-Mobile
Tampa, FL
05.2023 - Current
- Provided technical support for software and hardware issues.
- Provided technical support for existing production processes.
- Provided technical support to customers during implementation process.
- Provided technical support to customers with product inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Call Center Customer Service Representative
T-Mobile
Tampa, FL
05.2023 - 07.2024
- Educated customers on product features and benefits that best suit their needs.
- Worked collaboratively within a team environment to meet departmental goals.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Security Officer
Allied Universal Security Services
Brandon, FL
01.2022 - 05.2023
- Investigated all reported incidents of theft or vandalism on premises.
- Monitored security cameras to identify and respond to suspicious activity.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Retail Associate
Walmart
Brandon, FL
02.2021 - 02.2023
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
High School Diploma -
Simmons Career Center
Plant City, FL05-2021
Skills
- Technical support
- Problem solving
- Customer service
- Conflict resolution
- Technical support experience
- Technical support understanding
Timeline
Technical Support
T-Mobile
05.2023 - Current
Call Center Customer Service Representative
T-Mobile
05.2023 - 07.2024
Security Officer
Allied Universal Security Services
01.2022 - 05.2023
Retail Associate
Walmart
02.2021 - 02.2023
High School Diploma -
Simmons Career Center
Similar Profiles
Aisha NutallAisha Nutall
Mobile Expert, Keyholder at T-MobileMobile Expert, Keyholder at T-Mobile
David M. FullerDavid M. Fuller
Reporting and Analytics Manager at T-MobileReporting and Analytics Manager at T-Mobile
Makayla RubidouxMakayla Rubidoux
Account Expert at T-MobileAccount Expert at T-Mobile
Diannet PerezDiannet Perez
Assistant Store Manager at T-MobileAssistant Store Manager at T-Mobile
Marianne ParasMarianne Paras
Project Administrative Assistant at Technology Marketing ToolkitProject Administrative Assistant at Technology Marketing Toolkit