Hoa (Athena) Nguyen
San Jose,CA
Summary
Corporate management professional equipped with strategic planning, financial oversight, and operational efficiency skills. Strong focus on team collaboration, driving results, and adapting to changing needs. Highly reliable with expertise in problem-solving, decision-making, and leadership. Known for fostering productive environments and achieving organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Corporate Manager
Pure Lavender Day Spa
12.2023 - Current
- Increased overall business efficiency by streamlining processes and implementing innovative corporate strategies.
- Implemented cost-saving measures through effective budget management, reducing overhead expenses and increasing profitability.
- Successfully negotiated contracts with vendors for quality goods at competitive prices, positively impacting the bottom line.
- Managed cross-functional teams for successful project completion, resulting in improved company performance.
- Collaborated with executive leadership to develop long-term corporate goals and implement actionable plans to achieve them.
- Coordinated product launches from inception through execution, ensuring timely release dates while adhering to strict quality control guidelines.
- Fostered a culture of continuous learning and innovation, empowering employees to contribute unique ideas for organizational growth and development.
- Managed crisis situations effectively by quickly assessing the situation, developing an appropriate response plan, and communicating transparently with stakeholders.
- Established a positive work culture that promoted open communication, teamwork, and employee engagement across all levels of the organization.
- Directed marketing campaigns that effectively communicated brand value propositions, driving increased consumer interest in products/services offered by the company.
- Oversaw financial reporting activities, ensuring accuracy and compliance with regulatory requirements while identifying areas for improvement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Corporate Manager/Executive Administrator
TE Real Estate Group
10.2022 - Current
- Improved risk management practices by implementing thorough assessments of potential threats and developing proactive contingency plans accordingly.
- Enhanced employee productivity by implementing comprehensive training programs and offering professional development opportunities.
- Implemented cost-saving measures through effective budget management, reducing overhead expenses and increasing profitability.
- Increased overall business efficiency by streamlining processes and implementing innovative corporate strategies.
- Established a positive work culture that promoted open communication, teamwork, and employee engagement across all levels of the organization.
- Coordinated product launches from inception through execution, ensuring timely release dates while adhering to strict quality control guidelines.
- Developed strategic partnerships with external stakeholders to drive business growth and market expansion.
- Collaborated with executive leadership to develop long-term corporate goals and implement actionable plans to achieve them.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Realtor
TE Real Estate Group
08.2016 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Skills
- Business planning
- Networking strategies
- Teamwork and collaboration
- Business planning
- Trend analysis
- Networking strategies
- Teamwork and collaboration
- Attention to detail
- Business planning
- Trend analysis
- Networking strategies
- Teamwork and collaboration
- Customer service management
- Schedule preparation
- Business planning
- Trend analysis
- Networking strategies
- Teamwork and collaboration
- Attention to detail
- Customer service management
- Policy implementation
- Schedule preparation
- Business planning
- Trend analysis
- Networking strategies
- Teamwork and collaboration
- Attention to detail
- Customer service management
- Policy implementation
- Partnership development
- Schedule preparation
- Business planning
- Trend analysis
- Networking strategies
- Teamwork and collaboration
- Attention to detail
- Customer service management
- Inventory management
- Recruiting and interviewing
- Customer relationship management (CRM)
- Policy implementation
- Cross-functional teamwork
- Workforce management
- Partnership development
- Schedule preparation
- Business planning
- Lead generation
- Trend analysis
- Networking strategies
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Customer service management
Accomplishments
- Real Estate Team achieved top 1% in the bay area on sales in 2024
- Spa achieved Best Spa in Gilroy award 2024, after 1 yr of taking over
- Supervised real estate team of over 10 agents
Certification
- Real Estate Salesperson License - California Real Estate Commission.
- Licensed Nail Technician - California Board of Cosmetology.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Corporate Manager
Pure Lavender Day Spa
12.2023 - Current
Corporate Manager/Executive Administrator
TE Real Estate Group
10.2022 - Current
Realtor
TE Real Estate Group
08.2016 - Current
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