Hoang Dinh
Summary
With over 25 years of Information Technology work experience as a Technology Manager/Project Manager/Systems Engineer/Help Desk Support Technician, I was responsible for all technology/audio-visual infrastructure, supervision of coworker teams, and multiple software systems. I am well-versed in various aspects of project management from inception to completion. I am committed to consistently meeting or exceeding expectations. My background includes operations, warehouse and logistics, retail, hospitality, and bars and restaurants.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Project Manager/Support Specialist
United Standard POS
North Las Vegas, NV
03.2022 - 02.2024
- Managed all assigned client’s point-of-sale systems including:
- Boarding new customers and establishing project milestones
- Gathering requirements and configuring applications, hardware to customer specifications on products such as SpotOn, Linga, and Dinerware
- Training customers and customer teams
- Managing company, vendor and customer resources to expedite project completion
- Help desk support
Technology Manager/Facilities Manager/Interim AV Manager
Topgolf Las Vegas
Las Vegas, NV
02.2017 - 03.2021
- Managed all technology hardware/software/end user support and audio/visual infrastructure for the venue including:
- Waitlist Manager system for guest reservations
- Venus system and game panels for guests, monitoring and troubleshooting of field targets and lights
- Toptracer technology to capture traces of RFID chipped golf balls
- Focus point of sale terminals for guests ordering food and beverage
- Kitchen Desktop system for culinary team
- Programmed multiple satellite receivers daily for sports channels, and supported over 300 televisions for guests viewing live sporting events
- Service tickets using ServiceNow
- Setup all client meetings and events requiring audio/visual needs
- Supervised all Facilities and Porters associates and trained key associates in technology and audio/visual procedures
Contractor - Senior Systems Engineer (Part-Time)
Skyriver IT / KGC Technologies LLC
San Diego, CA
08.2014 - 02.2016
- Provided continuous, on-call support to clients based in Orange County, CA
- Installed and configured server hardware at off-site co-location facility for redundancy
- Supported internal users at corporate headquarters office in San Diego and resolving external client support issues
- Migrated client data for mobile hardware upgrade project
- Installed new desktop workstations, engaged in configuration of network for client’s expansion of new satellite office in Los Angeles
Senior Systems Engineer
Skyriver IT / KGC Technologies LLC
San Diego, CA
03.2014 - 08.2014
- Engineered, administered and supported for multiple clients:
- AutoTask ticketing system
- Avaya VOIP phone systems (IP Office R6.1 and IP Office Manager)
- Cisco 3850/2960S/2960 Catalyst-series switches, NetGear managed switches, Meraki wireless access points
- Physical/Virtual Windows Server 2008/R2 and 2012/R2 environments, VMWare ESXi 5.1
- Unitrends Recovery 824-series appliances for enterprise backups
- Microsoft Office 365, Intermedia, IT Solutions Now hosted Exchange solutions
- Projects included relocation of client office, setup datacenter rack, documented/toned/labeled cables and ports, new builds of workstations, field support/helpdesk requests
- Monitored client network infrastructure using N-Able/N-Central dashboard
- Asset management using SAManage
- Performed purchasing/procurement administrative functions
Technology Instructor
Soft-Train, Inc.
Santa Ana, CA
01.2012 - 03.2012
- Developed curriculum and instructor led training of end user clients in business application and technical skills such as Microsoft Office, Microsoft Windows Server 2008, and Cisco ICND1/ICND2 (CCNA exam) materials
Systems Engineer
Accent Computer Solutions, Inc.
Rancho Cucamonga, CA
07.2006 - 08.2011
- Supported POS hardware/software systems and back-end infrastructure
- Facilitated creation of company’s NOC (Network Operations Center) as role of Network Operations Engineer
- Monitored more than eighty (80+) clients network infrastructure and maintained client servers remotely
- Managed client’s ISP via N-Able, organized flow of escalated tickets using ConnectWise
- Engineered, administered and supported LAN, hardware and software infrastructure for multiple clients:
- HP/Compaq, IBM, Dell servers, Cisco, 3COM, WatchGuard, SonicWall switches and firewalls
- Windows Server 2003/2008 including Active Directory accounts and OUs, TCP/IP, DNS, DHCP, WINS
- Operating systems: Windows XP/Vista/7; Mac OS X; Linux
- Applications: Office 2003/2007/2010
- Microsoft servers: Exchange 2003/2007/2010; SQL Server 2005/2008; SharePoint Server 2010/ WSUS for patch/update management; SCCM experimentation
- Internal Work Order Requisitioning database system while supporting the back-office design utilizing customized software with IIS 6.0
- Virtualized and supported server environments on VMware ESXi 3.5 and 4.0, utilizing vSphere Client and Virtual Infrastructure Client
Senior Technician
United Parcel Service Inc.
Ontario, CA
03.1998 - 03.2006
- Executed IT project deployments that included planning, installing, maintaining, training, and support of critical internal applications
- Supported POS hardware and software systems
- Migrated workstations to Windows NT 4.0 to Windows 2000/XP
- Coordinated Year 2000 preparations
- Managed project conversion of 100 Mail Boxes Etc
- Franchises into The UPS Store
- Developed curriculum as technology trainer and trained end users in software applications such as Microsoft Office/Outlook, and Internet Explorer
- Lead external technician and mentored team of 5-10 technicians
- Provided external field support on hardware/software/applications located at customer sites supporting the UPS WorldShip software; internal field support for proprietary hardware/software applications located at hub/office/airport operations; and provided POS hardware/software support at customer counter operations
Education
Master of Science - Finance
University of La Verne
La Verne, CA01.2016
Master of Jurisprudence - Business Law
Loyola University Chicago
Chicago, IL08-2015
Master of Business Administration - Information Technology, International Business, Management & Leadership
University of La Verne
La Verne, CA06-2013
Bachelor of Science - Computer Science & Computer Engineering
University of La Verne
La Verne, CA01-2006
Skills
- Project development
- Project tracking
- Feasibility analysis
- Functional & business requirements
- Multi-stakeholder asset management
- Workflow planning
- Systems installation, configuration, and upgrading
- Systems design documentation
- Systems implementation
- Workforce training
- Coaching and mentoring
- Change control processes
- Microsoft Active Directory
- Computer architecture
- VmWare virtualization
- Vendor management
Certification
Cisco
(All Legacy)
- CCDA, CCNA Routing & Switching, CXFFE
Microsoft
(Active)
- MCSA (Windows 7), MCITP (Windows 7/Vista), MCTS (Windows 7/Vista)
(All Legacy)
- MCSE (Windows Server 2003), MCSA (Windows Server 2003), MCSE (Windows 2000 Server), MCSA (Windows 2000 Server), MCDST (Windows XP)
CompTIA
(Active)
- A+, Network+, Security+
EXIN
(Active)
- ITIL Foundation Certificate in I.T. Service Management
Timeline
Project Manager/Support Specialist
United Standard POS
03.2022 - 02.2024
Technology Manager/Facilities Manager/Interim AV Manager
Topgolf Las Vegas
02.2017 - 03.2021
Contractor - Senior Systems Engineer (Part-Time)
Skyriver IT / KGC Technologies LLC
08.2014 - 02.2016
Senior Systems Engineer
Skyriver IT / KGC Technologies LLC
03.2014 - 08.2014
Technology Instructor
Soft-Train, Inc.
01.2012 - 03.2012
Systems Engineer
Accent Computer Solutions, Inc.
07.2006 - 08.2011
Senior Technician
United Parcel Service Inc.
03.1998 - 03.2006
Master of Science - Finance
University of La Verne
Master of Jurisprudence - Business Law
Loyola University Chicago
Master of Business Administration - Information Technology, International Business, Management & Leadership
University of La Verne
Bachelor of Science - Computer Science & Computer Engineering
University of La Verne