Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hoang Le

Columbia,MD

Summary

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

3
3
years of professional experience

Work History

Store Associate

Up town Cheapskate Ellicotcity
Ellicott City, MD
12.2024 - 03.2025
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Helped with purchases and signed customers up for rewards program.
  • Issued receipts, refunds, credits or change due to customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Personal Shopper

Instacart
Columbia, MD
10.2023 - 01.2024
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Created effective visual merchandising strategies to attract customers and increase sales.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.

Manager

Beauty Salon
Ho Chi Minh, Vietnam
03.2022 - 11.2022
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Implemented quality control measures to uphold company standards.

Education

Associate of Arts - Business Administration

Howard Community College
Columbia, MD
12-2025

Skills

  • Customer Satisfaction
  • Beauty product demonstration
  • Product Demonstration
  • Reliability
  • Product Knowledge
  • Strong interpersonal skills
  • Accurate money handling
  • Customer Engagement

Languages

English
Full Professional
Vietnamese
Native/ Bilingual

Timeline

Store Associate

Up town Cheapskate Ellicotcity
12.2024 - 03.2025

Personal Shopper

Instacart
10.2023 - 01.2024

Manager

Beauty Salon
03.2022 - 11.2022

Associate of Arts - Business Administration

Howard Community College
Hoang Le