Summary
Overview
Work History
Education
Skills
Timeline
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Hoang Nguyen

Wichita Falls

Summary

Dynamic and dedicated professional with a strong background in customer service and community engagement. At The Coffee House, I excelled in enhancing customer experiences through effective communication and problem-solving. Proven ability to organize events and mentor teams, ensuring operational excellence and fostering a collaborative environment. Proficient in Microsoft Office and committed to delivering exceptional service.

Overview

2024
2024
years of professional experience

Work History

Church Volunteer

Mau Tam Church
102 Phan Huy Thuc Street, Tan Kieng Ward, District
2017 - 2024
  • Coordinated community outreach programs to enhance church engagement and volunteer participation.
  • Led weekly service preparations, ensuring seamless execution of worship activities.
  • Mentored new volunteers, providing training on best practices and church protocols.
  • Organized fundraising events to support church initiatives and community projects.

Barista/Customer Service Representative

The Coffee House
R20 Sky Garden Area, Tan Phong Ward, District 7
08.2022 - 08.2023
  • Prepared and served high-quality espresso beverages according to standard recipes.
  • Maintained cleanliness and organization of workstations to ensure efficient service flow.
  • Assisted customers with menu selections, providing recommendations based on preferences.
  • Operated espresso machines and coffee brewing equipment safely and efficiently.

Front Desk Agent/Customer Support Engineer

Cybercore Gaming Internet Center
539 Nguyen Thi Thap St., District 7
2020 - 2021
  • Managed guest check-ins and check-outs efficiently, ensuring smooth operations.
  • Handled customer inquiries and resolved issues promptly to enhance guest satisfaction.
  • Processed payments and maintained accurate transaction records to ensure financial integrity.
  • Assisted in maintaining cleanliness and organization of front desk area for optimal guest experience.

Education

Associate of Science - Software Development

Broward College
Fort Lauderdale, FL
04-2024

High School Diploma -

Marie Curie
159 Nam Ky Khoi Nghia St., Vo Thi Sau Ward
05-2020

Skills

    Customer Service
    Communication
    Organization & Time Management
    Problem Solving
    Basic Computer Skills (Microsoft Office, printing, scanning)
    Teamwork & Professionalism

Timeline

Barista/Customer Service Representative

The Coffee House
08.2022 - 08.2023

Church Volunteer

Mau Tam Church
2017 - 2024

Front Desk Agent/Customer Support Engineer

Cybercore Gaming Internet Center
2020 - 2021

Associate of Science - Software Development

Broward College

High School Diploma -

Marie Curie
Hoang Nguyen