Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hoang Nguyen

Wichita Falls

Summary

Dynamic and dedicated professional with a strong background in customer service and community engagement. At The Coffee House, I excelled in enhancing customer experiences through effective communication and problem-solving. Proven ability to organize events and mentor teams, ensuring operational excellence and fostering a collaborative environment. Proficient in Microsoft Office and committed to delivering exceptional service.

Overview

2024
2024
years of professional experience

Work History

Church Volunteer

Mau Tam Church
2017 - 2024
  • Coordinated community outreach programs to enhance church engagement and volunteer participation.
  • Led weekly service preparations, ensuring seamless execution of worship activities.
  • Mentored new volunteers, providing training on best practices and church protocols.
  • Organized fundraising events to support church initiatives and community projects.

Barista/Customer Service Representative

The Coffee House
08.2022 - 08.2023
  • Prepared and served high-quality espresso beverages according to standard recipes.
  • Maintained cleanliness and organization of workstations to ensure efficient service flow.
  • Assisted customers with menu selections, providing recommendations based on preferences.
  • Operated espresso machines and coffee brewing equipment safely and efficiently.

Front Desk Agent/Customer Support Engineer

Cybercore Gaming Internet Center
2020 - 2021
  • Managed guest check-ins and check-outs efficiently, ensuring smooth operations.
  • Handled customer inquiries and resolved issues promptly to enhance guest satisfaction.
  • Processed payments and maintained accurate transaction records to ensure financial integrity.
  • Assisted in maintaining cleanliness and organization of front desk area for optimal guest experience.

Education

Associate of Science - Software Development

Broward College
Fort Lauderdale, FL
04-2024

High School Diploma -

Marie Curie
159 Nam Ky Khoi Nghia St., Vo Thi Sau Ward
05-2020

Skills

    Customer Service
    Communication
    Organization & Time Management
    Problem Solving
    Basic Computer Skills (Microsoft Office, printing, scanning)
    Teamwork & Professionalism

Timeline

Barista/Customer Service Representative

The Coffee House
08.2022 - 08.2023

Church Volunteer

Mau Tam Church
2017 - 2024

Front Desk Agent/Customer Support Engineer

Cybercore Gaming Internet Center
2020 - 2021

Associate of Science - Software Development

Broward College

High School Diploma -

Marie Curie
Hoang Nguyen