HOANG NGUYEN
PRINCETON,TX
Summary
Dynamic Payroll Specialist with extensive experience at 7-Eleven, Inc., adept in Oracle and Workday. Proven track record in resolving payroll discrepancies and enhancing employee satisfaction through effective problem-solving. Skilled in multi-state payroll processing and committed to meeting deadlines while maintaining accuracy and compliance.
Overview
15
15
years of professional experience
Work History
Payroll Specialist
7-Eleven, Inc.
Irving, USA
10.2022 - Current
- Process bi-weekly and weekly payroll to include making adjustments for 150+ employees using Oracle eBusiness Suite (Currently using Workday)
- Process off-cycle payroll such as late time approval, missing hours, retro pay, or any errors that need to be rectified on employee's paycheck on a daily basis
- Processed voids or reversals for misplaced, stolen, or unreceived paychecks to ensure timely employee payments.
- Review and process the Record of Employment bi-weekly and weekly
- Resolved Service Now tickets daily by investigating and addressing employee payroll concerns to enhance service efficiency.
- Answered payroll-related questions and resolved issues for employees to support accurate payroll processing.
- Supported department operations by helping colleagues with payroll-related issues.
Payroll Coordinator
7-Eleven, Inc.
Irving, USA
04.2016 - 10.2022
- Process weekly payroll to include making adjustment for 150+ employees using Oracle eBusiness Suite
- Rectified payroll errors by processing off-cycle payments daily, ensuring accurate employee paychecks.
- Processed void or reversal paychecks for misplaced, stolen, or undelivered checks, ensuring timely resolution for affected employees
- Handled and resolved over two dozen cases daily from BMC Remedy system (then transitioned to ServiceNow), streamlining payroll issue resolution
- Answered employee payroll-related inquiries and resolved issues, enhancing employee understanding and satisfaction with payroll processes
- Assisted colleagues with various tasks in the department
Payroll Coordinator
Epic Health Services
Dallas, USA
04.2015 - 01.2016
- Processed weekly and bi-weekly payroll for 1500+ employees using ADP Workforce Now
- Oversaw garnishments such as child support, wage garnishment, bankruptcy, tax levy, student loan, or personal loan in ADP Workforce Now system
- Maintained up-to-date confidential employee profiles, including address, direct deposit, and tax information in ADP Workforce Now system
- Adjusted time for missed punches in ADP Time and Attendance.
- Processed void or reversal paychecks to ensure accurate employee compensation
- Rectified errors on employee paychecks through manual check requests.
- Resolved employee inquiries and issues to enhance payroll understanding and satisfaction
- Assisted payroll supervisor and associates with various payroll tasks to ensure efficiency.
Payroll Clerk
BG Staffing
Plano, USA
05.2014 - 04.2015
- Processed weekly payroll for 1000-1500+ employees within 9 branches using Tempworks
- Handled time-omit tasks including late approvals, corrected missing hours, and rectified errors on employee paychecks.
- Processed garnishments such as child support, warrant of garnishment, bankruptcy, tax levy, student loan, or personal loan
- Processed void/reversal paychecks and handled eligible employee vacation, bonus, or holiday pay.
- Resolved employee inquiries regarding HR, staffing, payroll, benefits, and employment laws and regulations.
- Ensure integrity on all employees' timecards and invoices before distributing invoices to clients
- Protected sensitive employee information through systematic file maintenance
- Performed employment verifications to confirm candidate qualifications.
- Assisted team members with project tasks and inquiries.
Payroll Administrator
Frisco International LLC
Coppell, USA
05.2013 - 05.2014
- Processed bi-weekly multi-state payrolls for 130+ employees within 15 stores using ADP Workforce
- Administered CRE's time clock system and responsible for reviewing weekly time card for accuracy
- Maintained status changes, including new hires, terminations and rate changes to ensure that pay is accurate
- Updated employee information into ADP, including employee withholdings, pay rate, and deductions
- Administered processing of wage garnishments and child support orders, ensuring compliance with legal requirements
- Reconciled form W-2, form W-3, form 940, and form 941
- Collaborated with managers, supervisors, and employees to resolve employee relations issues, providing guidance on company policies, procedures, and documentation
- Researched and resolved all employee inquiries related to HR, staffing, payroll, benefits, employment laws, and regulations.
Human Resources Representative
Prime Systems
Carrollton, USA
08.2011 - 04.2013
- Managed administrative functions, assisting HR Manager with recruitment, hiring, and onboarding to support departmental efficiency.
- Performed interviews to identify suitable candidates for recruitment needs in Dallas ISD. and recruitment for Dallas ISD's project
- Responsible for performing duties such as candidate screening that includes background, reference, and drug test
- Processed Paychex payroll for over 30 employees bi-weekly to ensure timely and accurate compensation. for over 30 employees on a bi-weekly basis.
- Administered Paychex time system or TLO system and was responsible for reviewing weekly time card for accuracy
- Worked with managers, supervisors and employees to resolve employee relations issues that arose and provided advice, assistance and follow-up on company policies, procedures, and documentation
- Guided employees and supervisors in resolving workplace issues, fostering a positive work environment.
- Researched and resolved employee inquiries regarding HR policies, staffing, payroll, and benefits to ensure compliance with employment laws.
- Ensured that all employees and managers had comprehensive knowledge of company policy as well as federal and state laws governing the employment relationship
- Provided recommendations for the right candidates to the supervisors and general manager
Education
B.S. - Human Resource Management
Nicholls State University
Thibodaux, LA05-2011
Skills
- Oracle
- Workday
- ADP Workforce Now
- TempWorks payroll
- Paychex
- Payroll reconciliation
- ServiceNow Integration
- In-house Payroll
- Employee Benefits Management
- Microsoft Excel
- Multi-state payroll
- Meeting deadlines
- Telephone and email etiquette
- Problem solving
Timeline
Payroll Specialist
7-Eleven, Inc.
10.2022 - Current
Payroll Coordinator
7-Eleven, Inc.
04.2016 - 10.2022
Payroll Coordinator
Epic Health Services
04.2015 - 01.2016
Payroll Clerk
BG Staffing
05.2014 - 04.2015
Payroll Administrator
Frisco International LLC
05.2013 - 05.2014
Human Resources Representative
Prime Systems
08.2011 - 04.2013
B.S. - Human Resource Management
Nicholls State University