Hoang Tran
Garland,Texas
Summary
Proven in enhancing guest experiences at Sushi Sake, adept in guest relations management and POS system operations. Excelled in conflict resolution and customer service, boosting sales through personalized service at Sucre Cafe. Skilled in coordinating kitchen staff and streamlining reservations, demonstrating a commitment to operational excellence and team development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Sushi Sake
Richardson, TX
10.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Boba Barista
Sucre Cafe
Plano, TX
09.2022 - 10.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Naaman Forest High School
Garland, TX05.2024
Skills
- Kitchen staff coordination
- Guest Relations Management
- Reservations Coordination
- Scheduling
- Guest Relations
- Cash Handling
- Coordinating tasks
- Supply Restocking
- Greeting guests
- Reservation planning
- POS system operations
- Customer Service
Certification
NHS member
Honor student
Languages
Vietnamese
Native or Bilingual
Timeline
Restaurant Hostess
Sushi Sake
10.2023 - Current
Boba Barista
Sucre Cafe
09.2022 - 10.2023
High School Diploma -
Naaman Forest High School