Hoang-Yen (Jen) Tinh
Chicago
Summary
Patient and adaptive with years of experience in the food industry. I'm eager to combine my knowledge and experience towards the fulfillment of my work opportunity.
Overview
4
4
years of professional experience
Work History
Server and Cashier
Bob's Belgium Hot Chocolate, Christkindle Market
11.2022 - 01.2024
- The Christkindle Market is a seasonal job, lasting from November till the first of January, I come back to work every year while also working my year around job
- The role of this job consists of, assisting customers with beverage and package orders, cooking the coco and whipped cream, as well as assembling orders, updating and maintain stock, frequently maintain a clean serving area, and taking care of opening and closing procedures.
Cook and Server
Bob's Crepes
11.2022 - 01.2024
- This was also a booth worked at the Christkindl Market in Wrigleyville
- The first season I worked, the shifts were interchanged with the crepe booth as well as the hot chocolate booth
- Although the roles and responsibilities slightly differed
- The expectations for cleanliness level were higher as we were responsible for cooking and preparing food
- We were also responsible for assisting customers with orders, addressing any questions or concerns they may have, maintaing and updating stock, as well as prepating for opening procedure, and cleaning/paperwork for closing procedure.
Shift Lead
Oberwise
06.2022 - 07.2023
- Originally, being hired as a base level scooper and server, I climbed the ladder which lead me to becoming a shift lead.
- The role of a shift-lead at Oberwise was to allocate roles to scoopers, train new hires and shift-leads while maintaining smooth operations within the store.
- Including assisting guests with questions and concerns they may have, maintaining a clean and organized dining and prep area, as well as updating stock, and managing closing and opening paperwork procedures.
Server and Cashier
Panda Express
07.2020 - 07.2022
- As a server and cashier at Panda Express there were many roles and expectations to fulfill
- Including, taking guest's orders, assisting guests with any questions or concerns, attending to online orders, ensuring that guests receive high quality orders in an efficient manner, maintain a sanitary serving and dining area, monitoring the temperature of all food and water
- In order to meet these standards, you are also expected to work well with others, communicate clearly, and adapt quickly to any given situation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Business Administration - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05.2027
Industrial Engineering
Northern Illinois University
Dekalb, IL05.2027
High School Diploma -
William Howard Taft Highschool
Chicago, IL05.2023
Skills
- Communicative
- Leadership
- Exceptional Customer Service
- Organized
- Adaptability
- Teamwork
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Server and Cashier
Bob's Belgium Hot Chocolate, Christkindle Market
11.2022 - 01.2024
Cook and Server
Bob's Crepes
11.2022 - 01.2024
Shift Lead
Oberwise
06.2022 - 07.2023
Server and Cashier
Panda Express
07.2020 - 07.2022
Associate of Business Administration - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
Industrial Engineering
Northern Illinois University
High School Diploma -
William Howard Taft Highschool
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