Hoeun Nhong
Rochester
Summary
Currently providing private duty caregiving and house cleaning services. Customer service professional with 10+ years of experience in cosmetic retail environments. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback.
Overview
13
13
years of professional experience
Work History
House Cleaner
Self Employed Services
Rochester, NY
06.2025 - Current
- Cleaned residential and commercial spaces using eco-friendly products and equipment.
- Developed efficient cleaning schedules to optimize time management and service delivery.
- Trained new staff on best practices for safety and cleaning techniques.
- Implemented quality control measures to ensure consistent service standards across all projects.
- Conducted deep cleaning tasks, focusing on high-traffic areas to enhance overall hygiene standards.
- Coordinated with clients to address specific cleaning needs and preferences, ensuring satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Lead Nail Tech
Roc Nails & Spa
Rochester, NY
01.2019 - Current
- Increased customer retention and loyalty
- Up-sell treatments and beauty products, when appropriate
- Trusted by the owner to open and close shop
- Customer escalation for other techs
- Gave customers tips on how to maintain long-lasting nails
- Sterilized and kept shop clean
- Eyebrows waxing
Private Duty Caregiver
Public Partnerships
Rochester, NY
01.2025 - 12.2025
- Provided personalized care and assistance with daily living activities for clients.
- Monitored health status, including vital signs, and reported changes to healthcare professionals.
- Developed and implemented individualized care plans based on client needs and preferences.
- Trained and mentored new caregivers to ensure high-quality service delivery.
- Coordinated communication between clients, families, and healthcare providers to enhance care continuity.
- Assisted clients with mobility, ensuring safety and comfort during activities of daily living.
- Maintained accurate documentation of care services provided and client progress records.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
Nail Tech
Pro Nails
Webster, NY
01.2017 - 01.2019
- Increased customer retention and loyalty
- Gave customers tips on how to maintain long-lasting nails
- Sterilized and kept shop clean
- Up-sell treatments and beauty products, when appropriate
Nail Tech
NT Nails
Brockport, NY
01.2013 - 01.2017
- Paint fingernails and toenails
- Clean, cut, and shape nails
- Eyebrows waxing
- Gave customers tips on how to maintain long-lasting nails
- Sterilized and kept shop clean
Education
Diploma -
Edison Tech High School
Rochester, NY01.1991
Skills
- Client relationship management
- Strong organizational skills
- Effective problem-solving
- Inventory management
LANGUAGES
English
Khmer (Cambodian)
Timeline
House Cleaner
Self Employed Services
06.2025 - Current
Private Duty Caregiver
Public Partnerships
01.2025 - 12.2025
Lead Nail Tech
Roc Nails & Spa
01.2019 - Current
Nail Tech
Pro Nails
01.2017 - 01.2019
Nail Tech
NT Nails
01.2013 - 01.2017
Diploma -
Edison Tech High School