Holadem Siladin
Stafford,VA
Summary
Motivated computer science student at Old Dominion University, currently holding 110 out of 120 credits with a minor in cybersecurity. Demonstrates a strong work ethic and excels in both independent and collaborative environments. Self-directed and energetic, with experience in individual assignments and group projects.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sound Technician
Victory Baptist Church
01.2023 - Current
- Executed precise calibration and optimization of advanced audio equipment, ensuring optimal sound reproduction during over 75 church services.
- Utilized industry-leading audio and visual processing software, Behringer X32, OBS Studio, NDI 5, and Easy Worship enhancing both auditory and visual experiences during live church services
- Enhanced audience experience by producing clear and balanced sound for live performances.
On-Demand IT Support Specialist
TekDash
01.2024 - 05.2024
- Enhanced network performance through proactive maintenance, updates, and upgrades.
- Proficiently installed and serviced wiring, cabling, and networking hardware, optimizing operational efficiency.
- Implemented fiber, ethernet, and console cabling in controlled environments for seamless connectivity.
- Strategized and executed plans for new network installations and cabling systems.
Signage Technician
Digital Conventions
01.2022 - 06.2023
- Installed and configured diverse digital signage displays, deploying 50+ systems for optimal performance
- Real-time monitoring of playback enabled schedule adjustments, leading to a 20% enhancement in content delivery through improved maintenance procedures
- Collaborated on collecting digital signage engagement metrics and analytics with the data analysis team.
- Diagnosed and resolved technical issues with digital signage displays
Call Center Representative (Covid Relief)
Small Business Administration, SBA
06.2020 - 11.2020
- Aided over 500 small business owners and applicants with inquiries about diverse Covid-19 relief programs
- Disseminated educational materials to enhance customer understanding resulting in a 10% increase in successful applications
- Delivered accurate information to over 500 callers, maintaining a high level of professionalism and ensuring a positive customer service experience
- Demonstrated empathy and patience while assisting distressed customers, fostering positive interactions during challenging times
Education
Bachelor of Science - Computer Science & Cyber Security Minor
Old Dominion University
Norfolk, VA12.2024
Skills
- Technical Support: Provided help and guidance to people and companies with their computer systems, hardware, and software
- Data Analysis/Science: Conducted detailed data analysis to detect patterns, developed predictive models, and aided in strategic business decisions
- HTML and CSS: Created simple web pages, structured content using HTML, and styled elements with CSS
- AWS: Achieved AWS Cloud Practitioner certification, demonstrating knowledge of AWS services and their use cases
Certification
- AWS Cloud Practitioner: https://www.credly.com/badges/d19eeacc-354d-4a68-acc5-921535470f9b
- CompTIA IT Fundamentals (FC0-U61) Cert Prep 1: https://www.linkedin.com/learning/certificates/a21584b3efe5a90bb95c969747a6a904d08c001dab240e19e3225f5e8ad284d1?trk=backfilled_certificate
- Technical Support Fundamentals - Google: https://www.coursera.org/account/accomplishments/verify/2WAU2WGMJAEK
- Non-Profit Consulting Certificate - PwC: https://www.credential.net/a3ec8e78-027a-4ad9-b76c-16dced3b754a#gs.47sgqr
Timeline
On-Demand IT Support Specialist
TekDash
01.2024 - 05.2024
Sound Technician
Victory Baptist Church
01.2023 - Current
Signage Technician
Digital Conventions
01.2022 - 06.2023
Call Center Representative (Covid Relief)
Small Business Administration, SBA
06.2020 - 11.2020
Bachelor of Science - Computer Science & Cyber Security Minor
Old Dominion University
- AWS Cloud Practitioner
- CompTIA IT Fundamentals (FC0-U61) Cert Prep 1: https://www.linkedin.com/learning/certificates/a21584b3efe5a90bb95c969747a6a904d08c001dab240e19e3225f5e8ad284d1?trk=backfilled_certificate
- Technical Support Fundamentals - Google: https://www.coursera.org/account/accomplishments/verify/2WAU2WGMJAEK
- Non-Profit Consulting Certificate - PwC: https://www.credential.net/a3ec8e78-027a-4ad9-b76c-16dced3b754a#gs.47sgqr
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