Holden Sherbakov
San Diego,CA
Summary
Proven to enhance customer retention and satisfaction at all jobs through exceptional customer service and efficient payment collection. Skilled in operating POS systems and managing cash with high accuracy. Demonstrated ability to maintain composure and efficiency in fast-paced environments, ensuring customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Cashier/Cook
Raul's Shack
09.2021 - 06.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Front Desk Attendant
Bobby Riggs Racket and Paddle
08.2021 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Barista/Dishwasher
Woodsy Coffee
09.2020 - 05.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor of Arts - Entrepreneurship
San Diego State University
San Diego, CA05.2027
High School Diploma -
San Dieguito High School Academy
Encinitas, CA05.2023
Skills
- Customer Service
- Payment Collection
- ID Verification
- POS Systems
- Drawer balancing
Timeline
Cashier/Cook
Raul's Shack
09.2021 - 06.2024
Front Desk Attendant
Bobby Riggs Racket and Paddle
08.2021 - 07.2023
Barista/Dishwasher
Woodsy Coffee
09.2020 - 05.2021
Bachelor of Arts - Entrepreneurship
San Diego State University
High School Diploma -
San Dieguito High School Academy
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