Holland Ouanvilay
Greensboro,NC
Summary
At Sapporo Japanese Fantasy Steakhouse, I excelled as a Lead Busser, mastering efficient table clearing and fostering team collaboration. My proactive approach and effective communication enhanced dining experiences, contributing to memorable events. Skilled in multitasking and safety awareness, I ensured seamless operations and high customer satisfaction.
Hospitality professional prepared to deliver exceptional service and maintain high standards in dining operations. Adept at leading teams to ensure seamless guest experience, with strong focus on cleanliness and efficiency. Known for adaptability, collaboration, and results-driven approach in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Busser
Sapporo Japanese Fantasy Steakhouse
06.2020 - Current
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
Education
High School Diploma -
Walter Hines Page High School
Greensboro, NC06-2020
Skills
- Cleanliness
- Efficient table clearing
- Turning tables
- Positive attitude
- Team collaboration
- Safety awareness
- Effective problem solving
- Station restocking
- Multitasking Abilities
- Reliability
- Effective communication
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Basic Life Support (BLS) for Healthcare Providers – American Heart Association.
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- [North Carolina] Driver's License
Languages
Lao's
Full Professional
English
Native or Bilingual
Thai
Professional Working
Timeline
Lead Busser
Sapporo Japanese Fantasy Steakhouse
06.2020 - Current
High School Diploma -
Walter Hines Page High School
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