Hollland Pettingill
Los Angeles
Summary
Results-driven Marketing and Operations Leader with a sharp focus on growth, impact, and execution. Blending deep expertise in business development, brand strategy, and high-level communications, I specialize in transforming ideas into scalable results. Known for building strong client partnerships, optimizing operational workflows, and launching campaigns that elevate brand visibility and drive market expansion. I don’t just manage. I mobilize, energize, and deliver measurable success.
Overview
6
6
years of professional experience
Work History
Account Manager /Marketing Manager /Business Operations Manager
Auto Concierge
Los Angeles, California
12.2024 - Current
- Cultivated positive relationships while managing multiple client accounts.
- Coordinated communication between clients and internal teams to align on project goals.
- Tracked project progress and ensured adherence to deadlines for effective account management.
- Organized meetings and maintained comprehensive documentation to streamline client interactions.
- Planned promotional events and community outreach initiatives to enhance visibility.
- Executed market research to analyze customer preferences and inform strategic decisions.
- Developed work instructions for operating procedures, enhancing overall operational efficiency.
Regional Operations Manager
Blue Bottle Coffee
Los Angeles, California
11.2022 - 01.2025
- Developed training programs that elevated team performance and service quality.
- Analyzed customer feedback to identify trends and optimize service delivery.
- Oversaw daily operations of customer service team to ensure efficiency and effectiveness.
- Assisted with copywriting for communication pieces, including press releases and blog posts.
- Managed content creation, encompassing design, copywriting, and editing processes.
- Formulated branding strategies that increased product visibility and market presence.
- Administered social media accounts to engage target audiences and promote brand messaging.
Senior Account Manager /Branding Consultant
DSG International
El Segundo, California
01.2020 - 10.2022
- Developed brand strategies for diverse client projects, enhancing visibility and appeal.
- Conducted market research to identify consumer trends and preferences.
- Collaborated with creative teams to design effective marketing materials.
- Facilitated client meetings to align on branding objectives and deliverables.
- Created compelling brand narratives to strengthen client positioning.
- Implemented brand guidelines to ensure consistency across all channels.
Education
Associate of Arts - Fine Arts
Citrus College
Glendora, CA06-2013
High School Diploma -
Bonita High School
La Verne, CA06-2010
Skills
- Client relationship management
- Account servicing
- Business development
- Communication skills
- Project management
- Brand strategy
- Customer engagement
- Event planning
- Problem solving
- Strategic thinking
Affiliations
I'm a strong advocate for self-care, which I believe can take many forms. For me, it includes cycling, golfing, hiking, and staying active in the gym. I also host a monthly dinner that brings together like-minded individuals for thoughtful conversation and creative exchange. These practices help me maintain a balanced mindset and stay energized for the work weeks ahead.
Accomplishments
- In January 2025, I was honored by Cal Fire for my role in organizing community-driven donation efforts during the LA Fires. I led the creation of donation hubs across Los Angeles, coordinated outreach to brands for essential goods, and built volunteer teams to ensure supplies were efficiently distributed to affected communities and first responders. This collaborative effort helped support Cal Fire’s on-the-ground operations during a critical time.
References
References available upon request.
Timeline
Account Manager /Marketing Manager /Business Operations Manager
Auto Concierge
12.2024 - Current
Regional Operations Manager
Blue Bottle Coffee
11.2022 - 01.2025
Senior Account Manager /Branding Consultant
DSG International
01.2020 - 10.2022
Associate of Arts - Fine Arts
Citrus College
High School Diploma -
Bonita High School