JOSEPH PEZDIRTZ
12727 Wheeler Peak Dr. Peyton,CO
Summary
Business operations and systems professional with more than 20 years of experience supporting enterprise operations, analyzing performance data, improving workflows, coordinating cross-functional initiatives, and training end users. Proven ability to manage multiple priorities, leverage enterprise systems, analyze data, improve operational processes, and communicate effectively with stakeholders. Recognized for problem solving, organization, and delivering measurable business improvements.
Overview
21
21
years of professional experience
Work History
Senior Account Manager – Business Operations
Verizon
Colorado Springs, CO
03.2020 - 12.2025
- Managed enterprise business programs across a multi-state territory while supporting operational initiatives, system adoption, and process improvements.
- Analyzed performance data and KPIs to identify trends and implement data-driven action plans.
- Coordinated implementation of regional initiatives with leadership and business partners.
- Developed and delivered user training that increased adoption of products and workflows.
- Served as primary liaison for operational support, issue resolution, and process guidance.
- Implemented regional strategy increasing growth from 4% to 13% year over year.
- Designed training program contributing to 225% growth in Fixed Wireless Access.
- Recognized as SB&C MVP (2022).
- Coordinated with internal stakeholders to ensure seamless project execution and delivery timelines.
- Implemented process improvements that streamlined operations and enhanced efficiency across accounts.
Account Manager – Consumer Operations
Verizon
Colorado Springs, CO
10.2014 - 03.2020
- Used reporting tools to monitor KPIs, forecast trends, and improve operational performance.
- Created targeted improvement plans that increased territory performance by 8% and improved underperforming stores by 13%.
- Provided training and support to retail partners on systems, products, and operational processes.
- Collaborated across departments to execute initiatives and improve consistency.
- Developed and maintained strong client relationships, ensuring customer satisfaction and retention.
- Collaborated with cross-functional teams to develop tailored solutions for clients' needs.
Retail Management/Sales Executive
Verizon
10.2004 - 10.2014
- Managed daily operations, scheduling, inventory, reporting, and employee development.
- Maintained operational standards while balancing multiple priorities in a fast-paced environment.
- Led team to exceed sales targets through effective training and development initiatives.
Education
Bachelor's - Organizational Leadership (Business)
CSU Global
Associate of Arts - undefined
Pikes Peak Community College
Skills
- Enterprise Systems Support
- Time Management
- Project Coordination
- Process Improvement
- Workflow Optimization
- System Administration Support
- Data Analysis & Reporting
- Training Implementation
- Stakeholder Management
- Business development
- Systems and software expertise
- Database management
- Client relationship management
Timeline
Senior Account Manager – Business Operations
Verizon
03.2020 - 12.2025
Account Manager – Consumer Operations
Verizon
10.2014 - 03.2020
Retail Management/Sales Executive
Verizon
10.2004 - 10.2014
Associate of Arts - undefined
Pikes Peak Community College
Bachelor's - Organizational Leadership (Business)
CSU Global