Holley Cooper
Spring Lake,MI
Summary
Highly-motivated team player seeks production position to put experience to use. Takes pride in meeting production goals and achieving a high level of efficiency. Enjoys working in a fast-paced production environment focused on delivering quality products.
Overview
14
14
years of professional experience
Work History
Production
COLE'S QUALITY FOOD
10.2023 - 09.2025
- Ensure quality product at all points of production
- Remove non-quality product to rework table
- Run the saws & feed overwrapping machines
- Maintain clean & organized work environment
- G.M.P.
- Rack bread during downtime
- Set up machinery for next shift and/or product change (change film rolls)
- Quarter hourly to hourly checks to record weights, temps, etc
- Working with multiple manufacturing machines simultaneously running their essential functions and troubleshooting during breakdowns
- Calculate oil usage for mixer
- Relieve other employees for breaks
- Set up ingredients for next shift
- Removal of pans from oven/or putting new pans to oven when switching product
- Keep production floors clean & change trash bins as needed
- Ensure all required ingredients are added to mixer to make proper dough
- Monitor delivery systems (flour, water, etc)
- Understand different alarms and respond as needed
- Maintain correct flow to molder
- Ensure pans are filled correctly (no doubles, empties, etc)
- Ensure pans do not backup
- Ensure molder has pans at all times and flour sifters are filled
- Maintain adequate oil for pans
- Monitor dough weights as needed
- Watch for doubles on rounder, overhead conveyor and pans
- Sweep floor around rounder, mixer and molder areas
- Respond to jams on molder, rounder, etc
Customer Service Representative
BABBITT'S SPORTS CENTER
11.2022 - 09.2023
- Built and maintained scalable and secure web applications.
- Designed and implemented custom CMS solutions to meet clients' unique requirements, resulting in increased efficiency and user engagement.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered inbound customer inquiries via phone, chat or email.
- Built relationships with clientele.
- Collect source data, with customers names, address, phone numbers, email into customers’ orders via phone
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in weekly team meetings to stay informed about product updates and changes.
- Assisted in finding correct parts for customer's power sport machines.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience.
- Updated customers’ accounts to dealer accounts and/or tax exemption status.
- Shipping Clerk
- Assisting in shipping department during call center downtime.
- Using organizational skills to ensure correct quantity in customers’ orders and determine split shipment of orders.
- Accurately split orders to determine correct parts are being shipped or are still awaiting shipment.
- Ensuring accuracy on customer's shipping request.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Compared shipping orders and invoices against contents received to verify accuracy.
Customer Service Staff
PUBLIX SUPERMARKETS INC
03.2012 - 09.2022
- Developed strong, long-term relationships with customers to encourage repeat business.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Process money service transactions while abiding by compliance laws.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation and customer services.
- Learned roles of other departments to provide coverage and keep store operational and enhance productivity.
- Used suggestive selling techniques to promote add-on sales.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Collected payments and provided accurate change.
- Set up tills for all registers for the business day.
- Accurately counted all tills at end of business day.
- Ensured customers are of legal age for sales of tobacco, alcohol and lotto.
- Balanced store safe, ordered funds for business needs.
- Conducted lotto sales and payouts.
- Supervised front end associates.
- Assigned duties to staff to maximize work flow.
- Compiled weekly financial reports and records for store managers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Handled calls promptly and with courteous professionalism.
Education
G.E.D. -
ORANGE TECHNICAL COLLEGE/MID FLORIDA TECH
Orlando, FLSkills
- Positive Attitude
- Packing Quality Products
- Time management
- Communication skills
- Leadership
- Good Manufacturing Practices
- Food Production
- Assembly Line
- Machine Operator
- Scale Ingredients
- Pallet Jack/Low Lift
- Palletizer
- Box Maker
- Case Packer
Timeline
Production
COLE'S QUALITY FOOD
10.2023 - 09.2025
Customer Service Representative
BABBITT'S SPORTS CENTER
11.2022 - 09.2023
Customer Service Staff
PUBLIX SUPERMARKETS INC
03.2012 - 09.2022
G.E.D. -
ORANGE TECHNICAL COLLEGE/MID FLORIDA TECH
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